Orders get cancelled more often than people think. You change your mind, the shop runs out of stock, a payment fails, or the shop finds a problem with the address. When that happens, your cashback is affected, and it helps to know how before you start worrying. This guide covers the common cases and what you can do. Details differ between shops, so check the shop's terms for anything specific.

The basic rule

Cashback is tied to a completed sale. If the sale is cancelled before the shop finalises it, there is nothing for the shop to pay a commission on, so the reward is cancelled as well. You will typically see the entry in your account change from pending to declined, or disappear if the order never reached the stage where it was reported.

Who cancelled matters, a little

You cancelled

If you cancel within the shop's allowed time, the order is reversed and so is the reward. Nothing is lost beyond the expected cashback. If you only cancel one item out of several, the reward is usually recalculated for the rest, similar to a partial return. The same logic applies to returns, which is why a cancelled item and a returned item are treated alike.

The shop cancelled

Shops cancel for stock problems, pricing errors, failed fraud checks or payment problems. The reward goes with the order. If you still want the item and the shop invites you to order again, you need to make the new purchase through a fresh click from our shop page, because the old tracking reference belongs to the cancelled order.

Your payment failed

If the payment did not go through, the order often never existed from the shop's point of view. Try again, but start from our page again, in the same browser, and do not reuse an old checkout tab. A checkout page that has been open for hours may have lost its tracking.

Reordering after a cancellation

This is where people most often lose a reward without noticing. Suppose an order was cancelled, and the next day you buy the same item with a direct link or a saved basket. The shop has no tracking reference for that second order, so nothing is reported. The fix is simple: go to the shop's page on daily-cashback.info, click through again, and place the new order in that session. If you want a refresher on the full path, see how cashback works step by step.

Pre-orders, backorders and split shipments

Some orders are not cancelled but delayed. A pre-order may take weeks before it ships, and cashback may stay pending until the shop marks it as shipped or finished. Split shipments can also create several records. In both cases, a pending status does not mean there is a problem. If the delay is long, the shop's own order status page will tell you more than any tracking page can.

If the shop eventually cancels a backordered item, expect the reward for that item to be cancelled too, while the items that shipped keep theirs.

Cancelling to change a detail

Sometimes people cancel to fix an address, add a coupon or switch a payment method, and then reorder. This is understandable but risky for cashback, for the reason above. Ask yourself whether the shop can edit the order instead. Editing keeps the original order, and with it the original tracking. If a reorder is unavoidable, click through again first.

What to check in your account

After a cancellation, look at the entry for that order. It should show a changed status within a reasonable time, though some networks update slowly. If an order you did not cancel is shown as declined, gather the order number, the date and the shop's confirmation email, and compare it against the shop's own order history. Our guide on why cashback gets declined lists the other common reasons.

Practical habits that help

• Finish checkout in one sitting and in one tab.
• Save the confirmation email until the cashback is confirmed.
• Ask the shop to edit an order rather than cancel it where possible.
• After any cancellation, treat the next order as a new one and click through again.
• Do not mix coupon extensions or other cashback tools into the new order.

Keeping proof

When an order is cancelled, save the cancellation email and a screenshot of the order history. They show the date, the reason and the amount. If a reward looks wrong later, this evidence saves a lot of back and forth. It also helps when you place the replacement order, because you can compare both orders side by side and see that only one of them should earn anything.

If the shop sends an apology voucher after cancelling, treat it as a normal discount code. It may or may not fit with cashback, so check its terms before you apply it.

Your rights

Whether you can cancel, how fast you get your money back and what fees apply depend on the shop, the type of goods and your country. Those rules sit between you and the shop. We do not take part in the sale and cannot cancel or refund anything for you. We simply credit cashback when the shop confirms a completed sale, and the free account shows each order's status, with payout from 20 USD by PayPal. This text is general information and not legal advice.