Shopping at OMNES from abroad: shipping, returns and cashback
OMNES is a fashion label that sells dresses, tops, knitwear, coats, denim and swimwear, plus a wedding shop with bridal and bridesmaid dresses. It ships from the UK, and the delivery page makes a point of saying it sends worldwide. This guide covers what shipping costs in each region, how long parcels take, how the 30 day return window works for customers abroad and how to collect cashback.
Where OMNES delivers and what shipping costs
The delivery page splits prices by region. All prices are in pounds, and the shop says the price for countries not listed is calculated at checkout.
| Region | Shipping price and time |
|---|---|
| UK and Channel Islands | Standard 3 to 5 business days, £4.50 shipping, free from £150 |
| UK next-day (DPD, order before 2pm Mon to Fri) | £6.50 shipping |
| Mainland Europe and Ireland, France | £9.99 shipping, 7 to 10 business days |
| United States and Canada | £14.99 shipping, 5 to 7 business days |
| Norway, Switzerland, Turkey, Iceland and other listed countries | £14.99 shipping, 7 to 10 business days |
| Asia-Pacific (not Japan, Australia, New Zealand) | £19.99 shipping, 7 to 10 business days |
| Japan, Australia and New Zealand | £20.99 shipping, 7 to 10 business days |
The Mainland Europe group includes Austria, Belgium, Czech Republic, Denmark, Germany, Hungary, Luxembourg, the Netherlands and Poland, followed by Italy, Portugal, Slovakia, Slovenia, Spain, Sweden and several smaller countries. Free standard shipping applies to UK orders from £150, and the shop's banner repeats this.
Currencies, duties and customs
The country selector at the top of the shop lists a currency for each destination, for example euros for Germany and Austria, dollars for the United States and Swiss francs for Switzerland. For the USA, OMNES says there are no extra duties or import taxes when you pay in your own currency. For other countries, the page says your local customs authority may charge duties and taxes, depending on your country and the value of the order. Ask your customs office if you are unsure.
Returns and exchanges
You have 30 days from receipt to submit a return for an exchange or a refund. Swapping for a different size is a free exchange, while a different style is not accepted as an exchange. Items must come back clean, unworn, with tags and the original packaging.
In the UK you start a return in the online returns portal with your email and order number. A returns fee of £3.99 applies to UK returns, and online returns cannot be handed in at a store. Refunds go back to the original payment method, and the shop says the money reaches you within 3 to 5 working days after it has processed the return. Processing can take longer than 14 working days after the parcel arrives.
Customers outside the UK should know that OMNES does not currently offer free exchanges or refunds for orders placed outside the UK. Organising the return shipment and paying for it is up to you. Email the customer service team for the right return address and send the parcel with a recorded service, because lost items in transit are not refunded. You can also take store credit instead of a refund and get a bonus on top, valid for two years. Store credit is created automatically for UK customers, while EU and international customers ask by email.
Using cashback with OMNES
Open the OMNES page at daily cashback, where the current cashback (up to 2.5%) is shown. Press the shop button, then browse and pay as usual. Your free account shows the cashback as open first and as confirmed once OMNES has reported the order. If you send an item back, the amount for that item is deducted. A code from another site used in the same order can cost you the cashback, so keep other cashback and voucher sites closed during the visit.
Practical tips for ordering from abroad
- Check the return costs before you buy: a return from outside the UK means paying the postage yourself.
- Order your normal size, because size swaps are the only free exchange.
- Keep the tags attached until you are sure you keep the item.
- Use the contact address [email protected] for questions about delivery to your country.
As of October 2026.