Shopping at Jennov: worldwide shipping, import taxes and the 30-day return
Jennov sells home and business security cameras: Wi-Fi indoor and outdoor cameras, 4G and solar-powered models, PoE cameras and recorders, PTZ cameras and accessories. The shop prices in US dollars and, according to its shipping policy, ships to most countries in the world. This guide pulls together what the shipping, return and FAQ pages say, with a view on buyers outside the United States.
Shipping countries and cost
Jennov says it can ship to most countries. The way to find out whether yours is covered is to add a product to the cart and open the checkout page, where available destinations and the shipping charge are calculated and shown. Orders over $59.99 get free worldwide shipping. For smaller orders, the shipping charge appears at checkout. The shop does not publish a price table by country, so the checkout is where you see the real figure.
Processing and delivery time
Order processing starts within 1 to 2 business days, so check your basket before you submit it. A tracking number follows by email when the order ships. Standard shipping usually takes 1 to 16 business days to most countries, depending on the destination. If a logistics delay occurs or you have trouble receiving the parcel, write to [email protected] or [email protected]. The order tracker in the support menu shows the status.
Import taxes and customs
Prices do not include tariffs that apply when the parcel enters the destination country. Tariffs vary by country, and you pay such fees yourself. For orders outside the US it is worth asking your customs office or the shop what to expect before paying.
| Topic | Jennov |
|---|---|
| Shipping destinations | Most countries, confirmed at checkout |
| Free shipping | Free worldwide when the order is over $59.99 |
| Processing | Starts within 1 to 2 business days |
| Delivery time | Usually 1 to 16 business days |
| Return window | 30 days after receiving the item |
Payment and orders
You can pay with PayPal or with Mastercard, Visa and American Express. Guest checkout works, an account is optional. After you order, a confirmation email arrives; the shop ships once the payment is approved and the billing and delivery addresses are verified. Orders cannot be cancelled once placed, because the shop packs them quickly.
Returns, exchanges and refunds
You have 30 days after receiving the item to request a return. The item must be in the condition you received it, unused, with tags and in its original packaging, and you need proof of purchase. When the return is caused by a quality problem, such as a defect, damage or a wrong item, Jennov pays the return shipping and gives a full refund. For other reasons, such as a change of mind, you pay the return shipping and the shop decides how to handle it, for example with a partial refund, an exchange or store credit. Start by emailing [email protected]. If the return is accepted you get a label and instructions, and parcels sent without a request are not accepted. Perishable and custom goods, personal care items, sale items and gift cards cannot be returned. For an exchange, return the item and place a new order. Approved refunds go back to the original payment method.
Warranty questions can be sent through the form on the Warranty page of the shop.
Using cashback
Open the Jennov page at daily cashback and press the shop button. The current rate (6%) is shown there with the offers we check each day. Then shop as usual. In your free account the cashback shows as open and becomes confirmed after Jennov has reported the order. A return reduces the cashback for those items, and a code from another site can cost you the cashback.
As of October 2026.