Buying at iHoverboard FR: delivery, returns, warranty and cashback
iHoverboard FR is the French store of an electric scooter and hoverboard brand. It also sells e-bikes, treadmills and accessories. The site and its policy pages are written in French, so this guide translates the parts that matter before you order: where parcels ship from, how long they take, what a return costs and how to earn cashback.
Delivery and shipping costs
The shop states that all products are delivered free of charge. Accessories also come with free shipping. Parcels leave either from the two warehouses in France or from other warehouses in Germany or Spain.
- From France: GLS, tracking by email on the day of dispatch, delivery in 1 to 2 working days. On delivery day GLS sends a text message with a one hour time slot.
- From Germany or Spain: DHL or GLS, about 3 to 5 working days.
- Accessories: 3 to 10 working days, and they can arrive separately because they come from different warehouses.
Orders placed before 14:00 (UTC+2) are dispatched the same day, later ones the next day. Orders from Friday afternoon go out on Monday. If an item is out of stock in France, the shop sends it from another warehouse by DHL, which takes about 4 to 9 working days.
Which countries does the shop serve?
This is the store for France. The shipping page talks about parcels sent to other EU countries and says they take longer, so ask the shop for the delivery time before you pay. Outside France, check what the basket offers for your address and keep customs charges in mind if you live outside the EU.
Returns and refunds
You can start a return or exchange up to 30 days after delivery. The product must be unused and in good condition, in its original packaging, and a scooter or hoverboard must have covered less than 1 km. To begin, email the support team with your order number and the reason. The shop then arranges a prepaid label that you take to your local post office.
Do not send a parcel back on your own. The shop says it will not refund parcels that were returned without its label and that get lost. Refunds go back to the original payment method.
A restocking fee applies to the refund. It is 15 percent for e-scooters and e-bikes and 20 percent for hoverboards, children's scooters and treadmills, and shipping or customs costs are paid by you. An order that has already been dispatched and is cancelled costs a 10 percent restocking fee, and a refused parcel costs 15 percent of the order value.
Warranty
The warranty page grants 12 months against material and manufacturing defects, counted from the day you receive the scooter. Wear parts are covered for a shorter time: 6 months for battery, motor, controller and display, and 3 months for tyres and brakes. A banner on the site mentions 24 months of warranty, so check the exact term on the product page and in your order confirmation.
Payment
The shop accepts Visa, Mastercard, American Express, Discover, Diners Club and PayPal. You can also pay in instalments with Klarna.
| At a glance | iHoverboard FR |
|---|---|
| Shipping | Free, all products |
| Delivery from France | 1 to 2 working days |
| Delivery from Germany or Spain | 3 to 5 working days |
| Return window | 30 days from delivery |
| Warranty | 12 months (check banner) |
Using cashback
Open the iHoverboard FR page at daily cashback, where the current rate is shown as up to 3%. Press the button there, then shop and pay as usual. In your free account the cashback first shows as open and becomes confirmed once the shop has approved the order. If you return an item, the cashback for it is deducted.
Practical tips
- Email support within 24 hours if you need to change the address or cancel, as the shop asks.
- Keep the original box until you are sure you will keep the product.
- Use only one cashback or voucher site per order, since a later click can replace the first one.
- The shop's support is available Monday to Friday from 12:00 to 21:00 by chat, email and phone.
As of October 2026.