HomeFixtures: delivery charges, 14-day returns and cashback
HomeFixtures is a UK online shop for kitchen, bathroom, shower and plumbing fixtures, run from Manchester. Bathroom and plumbing parts can be large and heavy, so delivery works a little differently from a clothes order. This guide explains where the shop delivers, what affects the delivery charge, how long it takes, how returns work and how to earn cashback.
Where HomeFixtures delivers
The shipping policy says the shop primarily delivers to addresses within the United Kingdom. Delivery charges or timings can differ for Northern Ireland, the Scottish Highlands and Islands, the Isle of Man, the Channel Islands and other remote or offshore locations. International delivery is described only as a possible future option: if it becomes available, charges, times and conditions will be displayed for eligible destinations, and taxes or customs duties may apply. If you live outside the UK, check the available services at checkout before you fill the basket. The UK store shows prices in British pounds sterling.
Delivery charges
There is no single flat fee. The delivery charge depends on the products ordered, parcel size, weight, destination and the delivery service you choose. The charge is displayed at checkout before you pay. Where the shop runs a promotion with free delivery, any minimum spend, location limits or excluded products are stated with that promotion, so read the promotion text before you rely on it.
Delivery time and tracking
Standard delivery is normally expected within about 3 to 5 working days after dispatch for eligible orders. This is an estimate, not a guaranteed date. Some products need extra processing time, and express services may be offered for certain items and addresses, with the timeframe and charge shown at checkout. Large, heavy, specialist or made-to-order products may not qualify for express and can need a specialist courier or pallet delivery.
| Topic | What the shop says |
|---|---|
| Delivery area | Mainly the United Kingdom |
| Delivery time | About 3 to 5 working days after dispatch |
| Delivery charge | Shown at checkout, depends on size, weight and destination |
| Cancelling | Tell the shop within 14 days of receiving the order |
| Sending goods back | Within a further 14 days after you cancelled |
After dispatch you may get an email with a tracking number or a link to the courier. One order can arrive in several parcels on different days, which means more than one dispatch notice. When the parcel arrives, inspect it quickly. If it is damaged, wrong or incomplete, contact the shop as soon as you reasonably can with your order number, a description and clear photos of the product, packaging and shipping label.
Returns and refunds
For eligible online purchases you can tell HomeFixtures within 14 days of receiving your order that you want to cancel. After that you normally have a further 14 days to send the goods back. To start, email [email protected] with your order number, name and the product. Do not send anything back before the team has confirmed the return instructions.
For a change-of-mind return you normally pay the cost of sending the item back. Refunds go to the original payment method, and where UK consumer law applies, the basic standard outbound delivery cost is refunded too, while the extra for an upgraded service may not be. Handling beyond what is needed to inspect an item can reduce the refund, so check size, finish and specification before drilling, cutting or connecting. Made-to-specification products and sealed items that cannot be returned for hygiene reasons may be excluded from change-of-mind returns. Your statutory rights for faulty or misdescribed goods stay in place.
Using cashback
Open the HomeFixtures page at daily cashback, where the current rate (7.5%) is shown. Press the shop button, then shop and pay as usual. In your free account the cashback first shows as open and becomes confirmed once the shop has reported the order. A returned item is deducted again. Use only offers from that page, because a code from another site can cost you the cashback.
As of October 2026.