Shopping at Hivital: free delivery in Spain, payment, returns and cashback
Hivital is a Spanish online shop for food supplements, based in Barcelona and written entirely in Spanish. It is built for customers in Spain, and that shapes everything about delivery and returns. This guide sums up what the shop says about shipping, payment and returns so that you know what to expect, especially if you read English or live abroad.
Delivery area and free shipping
The shop advertises free shipping to the Spanish mainland and the Balearic Islands, with delivery in 24 to 48 working hours. The terms confirm this for mainland Spain: orders go out with express couriers, and the estimated delivery time after order confirmation is 24 to 48 working hours, barring exceptional circumstances. The shop does not publish a list of other delivery countries, and the terms speak only about Spain. If you live elsewhere, ask the shop by email before you order. The total, including any shipping or payment charges, is shown in the basket before you confirm.
Prices and currency
All prices are in euros and include the taxes that apply by law, unless a page says otherwise. Before the order is final you can see the full total with taxes and, where relevant, shipping or payment-method fees. Order data is stored electronically by Hivital, and your confirmation arrives by email and in your account.
| Topic | Hivital |
|---|---|
| Shipping to mainland Spain and Balearics | Free shipping, 24 to 48 working hours |
| Currency | Euro |
| Withdrawal | 14 calendar days |
| Shipping by cash on delivery | Extra shipping fee of 4 EUR |
Payment methods
You can pay by debit or credit card through the Redsys payment gateway of Banco Sabadell, by bank transfer, or by cash on delivery. With a transfer the account number appears when you place the order, and the parcel goes out after the payment arrives. Cash on delivery means paying the courier in exact cash, and it adds a handling fee of 4 EUR. Card payment is the quickest option for a foreign buyer.
Returns and withdrawal
Under Spanish consumer law you have 14 calendar days from receiving the goods to withdraw without giving a reason. You tell Hivital by email at [email protected] or by any other clear statement, and the shop sends instructions for the return. Sealed products that cannot be returned for health or hygiene reasons are excluded once the seal is broken. You pay the direct cost of sending the goods back, unless the return is Hivital's mistake or the product does not conform. The refund covers the standard delivery costs and goes back to the original payment method. The shop may hold it until the goods arrive or you can prove they were sent.
If a product arrives damaged by the carrier, take photos of the box and the damage and contact Hivital as soon as possible. Faulty or wrongly sent products are replaced or refunded, and in these cases the shop covers the return and re-shipping costs.
Contact
Write to [email protected] or call +34 935 069 225. The site also has a direct WhatsApp link, and the shop offers personal advice on supplements at no charge.
Cashback through daily cashback
Hivital has a shop page at daily cashback in Spanish. Press the button there and order on the Hivital site. Your cashback (3.5%) first shows as pending and turns confirmed once the shop has reported the order. A returned product reduces it again. Current offers are on the shop page and we check them daily. As of October 2026.