Shopping at Die moderne Hausfrau: Swiss delivery, shipping, returns and cashback
Die moderne Hausfrau is a Swiss mail-order shop for household helpers, kitchenware, home textiles, garden items and gifts. It belongs to Walz Living and Home AG in St. Gallen. We read the shipping and order information, the terms, the payment page and the FAQ on moderne-hausfrau.ch in October 2026. For English-speaking readers the key point comes first: this shop delivers to Switzerland only. Below you find what the shop says about delivery, returns and payment. It can change its terms, so check them again at checkout.
Where the shop delivers
The order information says plainly that the shop delivers only to Switzerland and that deliveries to other countries are not possible. For other countries you are pointed to the respective Walz national company, which has separate conditions and is listed on moderne-hausfrau.com. If you live abroad and want to send a gift to Switzerland, that works with a Swiss delivery address. The shop also delivers to an alternative address you name, for example your workplace, or to a parcel station.
Shipping costs
The shop charges 6.95 CHF shipping per order. The same page names a minimum order value of 15.00 CHF and says that below it a shipping share of 7.95 CHF applies. The footer of the shop, on the other hand, advertises no minimum order value, so ask customer service if your basket is small. Particularly bulky items add 24.95 CHF for delivery to the kerb, and this surcharge is shown on the product itself. Goods are sent by post or by freight forwarder, depending on the article, and the delivery time is shown in the basket for each item.
Returns and refunds
The terms promise purchase on approval. The shop takes back unused articles in the original packaging within 14 days. Excluded are personalised articles, unsealed CDs, tapes and videos, cosmetics and hygiene articles. You return normal parcels with the return label that comes with the invoice, and you note the reason for the return on the label. Bulky items sent by freight forwarder are returned differently: you call customer service and the shop arranges the collection. The purchase price is refunded to the payment method you chose, immediately and within 10 working days at the latest.
Payment
The payment page lists purchase on invoice without fees, PayPal, credit card, advance payment by bank transfer, TWINT, Klarna (instant bank transfer or direct debit) and Apple Pay. Credit cards are charged when the goods are shipped, and the shop does not store card data. For transfers in advance, you have 7 days from the payment request. On invoice, the payment page names 18 days from the invoice date, while the terms speak of 14 days after receipt of the goods, so look at the date printed on your invoice.
| At a glance | Die moderne Hausfrau |
|---|---|
| Delivers to | Switzerland only |
| Shipping | 6.95 CHF shipping per order, bulky items extra |
| Returns | 14 days, unused, original packaging |
| Refund | Within 10 working days |
| Payment | Invoice, PayPal, card, TWINT, Klarna, Apple Pay |
Using cashback
Open the Die moderne Hausfrau page at daily cashback, where the current rate (up to 2%) and the offers we found are listed with the date they were last checked. Press the shop button there, then order and pay as usual. In your free account the cashback shows as open and turns confirmed once the shop has reported the order. A returned product reduces the amount for that item.
Practical tips
- Check the shipping surcharge on the product page if you order a bulky item such as garden furniture, because it comes on top of the standard shipping.
- Keep the return label from the invoice. A new one comes from customer service on 071 541 0032, open from 7 AM to 11 PM.
- Finish the order in one visit and pause your ad blocker on the shop, or the click may be lost.