Buying a Zonveer electric dirt bike: shipping, returns and cashback
Zonveer sells electric dirt bikes, electric mini bikes and accessories. Bikes are heavy, so the shipping, cancellation and return rules matter more than they do for a pair of shoes. Below is what the shop's shipping policy, return policy and FAQ say, and how to start your order through daily cashback.
Who Zonveer ships to
Zonveer ships within the continental United States only. It does not ship to Alaska, Hawaii, Puerto Rico or PO boxes. Orders leave from US warehouses in California, Georgia, New Jersey and Florida. Carriers named by the shop are UPS, USPS, FedEx and DHL. After dispatch you get an email with tracking details. The shop also asks you to register an account on its site beforehand.
| Topic | What the shop says |
|---|---|
| Delivery area | Continental United States only |
| Electric dirt bikes | Free shipping on every new bike |
| Accessories | Free shipping over $99, below that a fee shown at checkout |
| Processing | 1 to 2 business days |
| Delivery time | 5 to 7 business days after dispatch |
| Return window | 14 days from delivery |
Shipping costs and delivery time
Shipping is free for every newly purchased electric dirt bike. Accessory orders over $99 also ship free, and smaller accessory orders pay a shipping fee that depends on distance and is shown at checkout. Orders are normally processed within 1 to 2 business days, and delivery then takes 5 to 7 business days depending on where you live. The shop stresses that delivery dates are estimates. Its FAQ gives a shorter figure of 3 to 5 business days, so plan with the longer range. Because of weight and size, a bike and its accessories can arrive in two or more packages on different days, each with its own tracking number.
Damage in transit
Report any damage within 7 days of delivery by email to [email protected], with photos or videos. Keep the original packaging and documents. If a courier asks for a signature, note the damage on the Bill of Lading before signing. Zonveer then offers replacement parts or compensation. Damage is not covered if you arranged your own freight or used a third-party shipping service.
Returns, exchanges and cancellations
Returns and exchanges are accepted within 14 days of delivery. The product must be unused, in brand-new condition, clean and complete with original packaging and papers. The FAQ describes the usual limit as a bike with under ten miles on the odometer. Special orders, sale items, gift cards and batteries are not returnable, apart from breakage or a warranty case.
Every return needs approval first. Send nothing back before you receive the official shipping label, because unauthorised returns can face a 25 percent restocking fee. If you simply change your mind, you pay the return shipping, listed by the shop as $180 per bike, $100 per battery and $30 per accessory. After the parcel arrives, inspection takes 3 to 6 business days, and the refund then needs another 7 to 15 business days depending on your bank.
You can cancel only before the order ships. Cancelling before shipment costs a 5 percent handling fee, and after shipment the handling fee is $180. Both are deducted from the refund.
Payment
The FAQ lists American Express, Discover, Diners Club, JCB, Visa, MasterCard, PayPal and Apple Pay, plus Klarna financing in instalments at checkout.
Getting cashback
Open the Zonveer page at daily cashback, where the current cashback (4%) is displayed. Press the shop button, then pick your bike and pay as usual. In your free account the cashback is listed as open and moves to confirmed once Zonveer has reported the order. A returned or cancelled item reduces it. A code from another site in the same order can cost you the cashback.
Before you order
- Check that your address is in the continental US, since nothing ships to the excluded areas.
- Look over the bike on delivery and photograph the box before you open it.
- Decide quickly on a return, because the window is 14 days.
As of October 2026.