Shopping at myCartridge: US shipping, 365-day returns and cashback
myCartridge sells ink and toner for HP, Brother, Canon and Epson printers, shipped from its own warehouse in California. Its shipping area is narrow, its return window is long, and it adds a lifetime warranty on top. Here is what the shop's shipping and refund pages say, so you know the terms before you put cartridges in the basket.
Where myCartridge delivers
The shop currently ships to the 48 contiguous United States. It does not ship to Alaska, Hawaii, Puerto Rico, APO and FPO addresses, other offshore or island territories, or to international destinations. If your address is outside the lower 48, this shop is not an option for now.
Shipping cost and delivery time
Orders of $35 or more qualify for free shipping. Smaller orders pay a flat shipping fee of $4.99. The basket shows how much more you need to add to reach free shipping.
Most orders are processed within one business day. Orders placed after the daily cut-off, on weekends or on public holidays go out the next business day. According to the shop, about 19 of 20 orders arrive within one to four business days after shipment. Carriers are DHL, UPS, FedEx and USPS, always on standard ground service. Next Day Air, 2nd Day Air and 3-Day Select are not offered. Tracking details arrive by email when the order ships.
Returns, refunds and warranty
myCartridge accepts returns for 365 days after delivery, provided the product is new, unused, unopened and in its original packaging. You need the order number and the email address used for the purchase. Write to [email protected] first and wait for approval, because an RMA number may be required and parcels sent back without approval may be refused.
Opened or installed cartridges are generally not eligible for the standard return. They can still be covered by the lifetime warranty if the problem is a defect, damage, a cartridge recognition error, poor print quality, leakage or a confirmed compatibility concern. If you hit an error, contact the shop before sending anything back, because many issues are solved through troubleshooting.
| Topic | What the shop says |
|---|---|
| Delivery area | 48 contiguous US states |
| Free shipping | From $35, otherwise $4.99 shipping |
| Processing | Usually 1 business day |
| Delivery | 19 of 20 orders in 1 to 4 business days |
| Return window | 365 days, unopened items |
| Refund | Original payment method, 5 to 10 business days |
When the cause is a defect, damage or a wrong item, the shop helps cover the return postage. For a change of mind or an ordering mistake, the return postage may be yours. After the shop inspects the return, an approved refund goes to the original payment method and should appear in 5 to 10 business days.
Picking the right cartridge
Compatible and remanufactured cartridges depend on your exact printer model. The shop has a Find My Cartridge tool and a compatibility FAQ, and its support team will confirm the model before you order.
Cashback
Open the myCartridge page at daily cashback, press the shop button and place your order in the same visit. The cashback rate (7.5%) is shown there. In your free account the reward appears as open and becomes confirmed after myCartridge has approved the order. A refund reduces the cashback for the returned items.
Good to know
- Add a small item if you are a few dollars short of the free shipping line, it can cost less than the $4.99 fee.
- Do not open a cartridge box before you are sure the model fits your printer.
- Keep other voucher or cashback sites closed while you shop.
As of October 2026.