Shopping at La Joya Jewelry: insured shipping, delivery time, returns and cashback
La Joya Jewelry is a New Jersey based online jeweler that sells lab-grown diamond engagement rings, wedding bands, earrings and necklaces. Everything is sold direct, there is no retail store, and the shop advertises free insured shipping. For a purchase this size the details matter: where it ships, how long a ring takes to be made, who signs for the parcel and what happens within the 30-day return window.
Where La Joya ships
The shipping policy offers complimentary, fully insured shipping across the United States and globally. The FAQ is more specific and names secure shipping across the US and select international destinations including Canada and Australia, with a mailing list for new regions. If you live elsewhere, ask support at [email protected] before you pick a piece, and check the country at checkout. Import duties, customs fees and local taxes on international orders are paid by the recipient and are not covered by the shop.
Shipping cost and security
Shipping is free and insured against loss, damage or theft in transit. Because the pieces are high value, every parcel needs a direct signature on delivery. The shop delivers to homes, offices and carrier locations, not to PO boxes. After dispatch the delivery address cannot be changed, and if nobody is there to sign, the parcel goes back to the shop. The outer box is plain and unbranded, which suits a surprise proposal.
How long it takes
Each piece is prepared to order. The policy says orders typically ship within 7 to 12 business days, including a day for third-party lab appraisal. The FAQ gives 7 to 9 business days to ship plus 3 to 5 days of standard delivery, and complex designs such as tennis bracelets can take longer, as noted on the product page. If you have a deadline, call the concierge team on 1-888-606-4840 or write to support and ask about faster processing.
Returns, resizing and warranty
The shop accepts returns of unworn pieces within 30 days. The returns page counts those days from the original shipment date. Email support to start, print the prepaid insured label, and send the ring back with its tags and grading certificates. The security tag must stay attached. After the parcel arrives, inspection takes 5 to 7 business days and the refund usually appears on your payment method 7 to 10 business days later. Engraved or personalized pieces, items with a damaged centre diamond and anything resized or repaired elsewhere cannot be returned. You may return at most two items in the 30-day window, and a second return gets store credit or a refund with a restocking fee.
Report a damaged or missing parcel within 5 days of receiving it. A Lifetime Manufacturing Warranty covers structural and material defects. Resizing is free in the first year, and later resizing carries a $25 artisan fee, which applies on top of the free insured shipping. Eternity bands and some detailed designs cannot be resized at all.
| At a glance | La Joya Jewelry |
|---|---|
| Ships to | US, plus select countries such as Canada and Australia |
| Shipping | Free and fully insured, signature required |
| Production and dispatch | 7 to 12 business days, then 3 to 5 days delivery |
| Returns | 30 days, unworn, tags attached |
| Warranty | Lifetime manufacturing warranty |
| Payment | Cards, Apple Pay, Google Pay, Klarna, Affirm, Afterpay, PayPal Pay Later |
Cashback with daily cashback
Open the La Joya page at daily cashback to see the current rate (3.75%) next to the offers we check daily. Press the shop button, then order as normal. In your free account the cashback shows as open and becomes confirmed once the shop has approved the order. A refunded return is deducted again, so keep the 30-day window in mind.
Practical tips
- Measure the ring size before you order. Personalized and some eternity styles cannot be exchanged or resized.
- Plan for the signature. Choose an address where someone is present during the day.
- Do not click through other cashback or voucher sites while you shop, since a later click can replace the first one.
As of October 2026