Shopping at KontrolFreek: delivery times, customs, 30-day money-back and cashback
KontrolFreek sells thumbstick extenders, grips, precision rings and other add-ons for PlayStation, Xbox and Nintendo controllers, and ships from a warehouse in Alabama. The shop handles US and international orders differently, so it pays to know the timings and the 30-day money-back rule before you pay.
Processing and dispatch
Orders ship the next business day after you place them. The shop does not send parcels on Saturdays, Sundays or postal holidays, so anything ordered on a Friday, Saturday or Sunday leaves on Monday morning. All transit times on the shop's page are estimates and can be affected by conditions where you live.
Delivery in the US
Free shipping appears as an option on orders over $30 after discount codes and before taxes and shipping. With that free method, delivery takes about 3 to 8 business days. Express shipping takes about 2 to 3 business days after the parcel leaves the warehouse, and the cart shows its price.
International orders
The shop lists an international method with 8 to 15 business days, and it says duties may apply. When you order from another country you are responsible for the customs fees on your order, and the terms add that you may face customs, import taxes or brokerage fees depending on local rules. Shipments to Canada are the exception: duties and taxes are included in the price you pay at checkout. Your card is charged in your own currency, with the exchange rate applied at checkout.
| At a glance | KontrolFreek |
|---|---|
| Dispatch | Next business day, from Alabama |
| Free shipping | Free shipping on US orders over $30 |
| US delivery | About 3 to 8 business days, express about 2 to 3 |
| International | 8 to 15 business days, duties may apply |
| Money-back guarantee | 30 days from order date |
Returns and warranty
The shop offers a 30-day money-back guarantee. Send the product back within 30 days of your order date, in good condition, and you receive a full refund minus the original shipping. Note that the 30 days count from the order date, not from delivery, so international parcels with 8 to 15 days of transit leave you less time. For defects the terms mention a 30-day warranty in the US and Asia, and in EU countries 30 days unless local rules give you a longer period.
Payment and changes
The terms list most major credit and debit cards, PayPal and Shop Pay, with Shop Pay for US customers only. Once an order has been sent to the warehouse it cannot be amended. You can cancel from your account's order dashboard or by contacting support at once, though it is often too late, so look over the basket before paying.
Cashback
Open the KontrolFreek page at daily cashback, where the current rate is 0.5%, press the shop button and shop as usual. In your free account the cashback shows as open first and turns confirmed once the shop has reported the order. A returned item reduces the cashback for it.
Practical tips
- A basket at $28 or $29 is just short of the free line, so check whether a small extra item costs less than express or paid shipping.
- If you live outside the US, start any return early, because the 30 days run while the parcel is still travelling.
- Finish the order in one visit and pause your ad blocker on the shop, since either can break the click.
- Keep other cashback and voucher sites closed while you shop; a later click can replace the first one.
As of October 2026