isinwheel.FR: delivery area, returns, warranty and cashback explained
isinwheel.FR is the French store of an electric scooter and e-bike brand. It also sells spare parts and accessories. Its policy pages are in French, so here is what they say about delivery, returns and the warranty before you order, and how cashback fits in.
Where it delivers and what it costs
The shop delivers throughout France except Corsica. Customers outside France are asked to contact customer service before buying. Delivery is free for all orders and you pay neither shipping nor VAT on top, with the exception of specially heavy products and remote areas.
Scooters and e-bikes ship with DPD, DHL or GLS from a warehouse in France or Germany. Some accessories come from other EU warehouses, so a scooter and its helmet or seat can arrive in separate parcels. The system only passes on the tracking number of the main parcel, so ask support for the numbers of the others.
How long delivery takes
Orders are handled from Monday to Friday. The shop arranges dispatch within 24 working hours of your order, and orders from Friday evening to Sunday are processed on Monday. The delivery table on the shipping page gives these estimates:
- Scooters and e-bikes: 24 working hours up to 4 working days, depending on the carrier column.
- Accessories: 1 to 10 working days.
- Parcels above 30 kg in peak season: 3 to 7 working days after dispatch.
You get an order confirmation first and a shipping email with the carrier and tracking numbers once the parcel is on its way.
Returns and refunds
The return page speaks of a 30 day money back guarantee counted from the purchase date and a 12 month repair service. Report damage or a defect within 48 hours. How much you get back depends on the state of the product:
- Unused products can go back within 14 days of delivery, with a restocking fee of up to fifteen percent.
- Used products can be returned within 30 days if the device shows less than 5 km. After inspection, a fee of fifteen percent plus a depreciation charge between fifteen and forty percent can apply.
- Large scooters and bikes such as the M60 and H7pro carry an extra transport charge of 100 euros, whatever the reason for the return.
Contact support at [email protected] with the reason, the order number and, for quality problems, a photo or video before you send anything. A parcel returned without that agreement and lost in transit cannot be fully refunded. Orders can be cancelled free of charge before dispatch if you write within 24 hours. A parcel already shipped and refused costs a ten percent interception fee.
Warranty and payment
The warranty covers material and manufacturing defects for 12 months from the day you receive the scooter. Consumable parts are covered for 6 months, and accessories bought separately are not covered. Light rain is fine, but immersion in water or long heavy rain voids it.
For payment the shop lists PayPal, cards such as Visa, MasterCard and Maestro, and Klarna.
| At a glance | isinwheel.FR |
|---|---|
| Delivery area | France except Corsica |
| Shipping | Free for all orders |
| Dispatch | Within 24 working hours |
| Warranty | 12 months |
| Support email | [email protected] |
Using cashback
Open the isinwheel.FR page at daily cashback, where the current rate is shown as up to 4%. Press the shop button, then order and pay as you normally would. In your free account the cashback shows as open and becomes confirmed after the shop has approved the order. A returned item reduces the cashback for it.
Practical tips
- Keep the box and all parts until you are sure you will keep the scooter, because a return needs the full product.
- Check the odometer rule before you ride a device you might send back.
- Close other cashback or voucher sites while you shop, as a later click can replace the first.
As of October 2026.