Shopping at Grupo A: Brazilian delivery, e-books, returns and cashback

Grupo A Educação is a Brazilian publisher in Porto Alegre. Its online store, loja.grupoa.com.br, sells printed books, e-books and audiobooks in Portuguese for university and professional readers, from medicine and psychology to engineering, law and education. The store serves Brazil, so this guide is for buyers with a Brazilian address and for readers outside Brazil who want to know what to expect.

Where the store delivers

The store lists Brazil as its delivery country, and the site is in Portuguese. A notice in the store mentions free shipping from R$ 120 for the South and Southeast of the country. For other regions, the cart shows the delivery cost before you pay, and you should check it there. Orders and the invoice use Brazilian reais.

If you live abroad, ask customer service before ordering whether a foreign address can be served, since the store describes only Brazil.

E-books and printed books

E-books are read in the Bookshelf app, and the store points this out when you add one to the cart. Printed books are delivered by post. The catalogue holds more than 4,000 titles across printed books, e-books and audiobooks.

Returns: two different cases

The exchange policy knows two situations: you regret the purchase, or the product has a defect. In both cases you start with customer service.

If you simply change your mind, you have 7 calendar days from receiving the product. If the last day falls on a weekend or holiday, you can still tell the company on the next working day. Give the order number and invoice number, ask for a posting code and send the product back through the post office with the invoice. The company checks that the product is in its original packaging and shows no signs of use or testing. If it is accepted, you get the full amount back, including shipping, and for part of an order the shipping refund is proportional. Card payments are refunded through a reversal that the company requests within 72 hours of accepting the return, and your card issuer decides when it shows.

For e-books the policy allows cancellation within 30 calendar days of receipt.

A defective product

For a defect, contact customer service with the order number, the invoice and a description of the fault. Send the product back with the invoice, in the original packaging with manuals, warranty certificates and accessories. If the company accepts the claim, you can choose an identical product at no extra cost or a store credit for the full payment, including shipping. If the item is no longer available, you can pick a credit, an immediate exchange for another title with the price difference settled, or a refund.

Customer service

Customer service answers by phone on 0800 703 3444, in the store's branches and through the contact form. The phone is staffed on weekdays from 8:30. Each request gets an immediate confirmation, and the company replies within five days at most. The company address is Rua Ernesto Alves 150, Floresta, Porto Alegre, RS.

Using cashback

Open the Grupo A page at daily cashback, where the current rate (3.75%) and the current offers are listed with the date they were last checked. Press the shop button there, then shop and pay as you normally would. In your free account the cashback shows as open and becomes confirmed once Grupo A has reported the order. If you return a book, the share for that item is deducted.

Practical tips

• Keep the invoice, because both a return and a defect claim ask for it.
• Open printed books carefully if you are unsure, since a return needs the product without signs of use.
• Check whether an e-book is what you want, as the Bookshelf app is needed to read it.
• Finish the order in one visit and pause your ad blocker on the shop, because either can break the cashback click.

As of October 2026.