Ordering from Geberich: delivery times by country, withdrawal and returns
Geberich is an Estonian company, Geberich OÜ, that runs the shop geberich.eu and sells food supplements and cosmetics to customers in many European countries. Because the goods travel from local warehouses, the delivery time depends on where you live, and returns follow a country-specific route. This guide pulls together the points that matter before an order: delivery times by country, who pays what, and how to send something back.
Delivery times by country
The shop aims to dispatch within one business day after confirming your order, subject to stock. If a product cannot be sent, you are contacted. The shipping policy gives estimated delivery times, which depend on the courier:
| Delivery country | Estimated time |
|---|---|
| Germany, Austria, Netherlands, Poland, Denmark, Ireland | 2 to 5 business days |
| Italy, Spain, Portugal, France | 3 to 7 business days |
| Sweden, Norway, Finland | 4 to 8 business days |
By EU rule, delivery happens no later than 30 days after you order unless agreed otherwise. Parcels go by tracked or recorded methods, and a signature may be required. If nobody is there to sign, you can face re-delivery charges, or the parcel goes back to the shop. A parcel left at a pickup point past the courier's retention period can lead to return shipping costs being deducted from a refund.
Shipping costs
The shipping policy states that shipping costs are included in the product price. The terms of sale, on the other hand, say that shipping is calculated at checkout and shown separately before you finish. Look at the total in your basket to see what applies to your address. Prices are shown in euro and include VAT.
Withdrawal and returns
You can withdraw from a purchase within 14 days after delivery without giving a reason. The period starts when you receive the goods, or the last item if the order arrives in parts. Send a written notice to [email protected] with your order number, your name and address, and a clear statement that you withdraw. A model form is included on the policy page, but you do not have to use it.
Do not send the parcel to the registered office in Estonia. After you contact the shop, you receive the address of the local warehouse for your country. Warehouses exist for Austria, Germany, Italy, the Netherlands, Norway, Portugal, Spain, Sweden, Poland, Denmark, Ireland and Finland. You must return the goods within 14 days of announcing the withdrawal, and you pay the direct return costs unless the shop has agreed otherwise. For hygiene reasons, supplements with a broken seal or opened packaging cannot be returned, unless the product is defective.
The refund covers all payments including standard delivery and follows within 14 days of the shop learning about your withdrawal. If you chose a faster delivery than the standard one, only the standard price comes back. It goes to the payment method you used, and the shop may wait until the goods are back or proof of dispatch exists.
Defective or wrong items
If a product arrives defective, damaged or wrong, write to [email protected] within 48 hours of delivery with your order number, a description and photos of the product and packaging. Once the defect is confirmed, the shop replaces the item or refunds it, including reasonable return shipping. Your statutory consumer rights remain in place.
Payment and contact
Accepted payment methods are shown at checkout and can include cards, iDEAL and PayPal, depending on your country. Customer service answers on weekdays from 09:00 to 17:00 CET by email at [email protected] or by phone on +49 35586 689723. The shop describes its products as non-medical, so talk to a health professional if you take medication or have a condition.
Using cashback
The Geberich page at daily cashback shows the current rate (6%) and the offers with the date we last checked them; the page is in Italian. Press the shop button and order as usual. In your free account the cashback appears as open and becomes confirmed once Geberich has reported the order. A returned item reduces the amount.
As of October 2026.