Shopping at eWeki: ordering from abroad, shipping, returns and cashback
eWeki is an Italian online store for electronics and household goods, from phones and printers to coffee machines, dishwashers and air conditioners. It is run by Mund S.r.l. from Pozzuoli near Naples, and the site can be switched to Spanish, English, German and French. If you live outside Italy, the rules for foreign orders matter most, so they come first here.
Ordering from outside Italy
The shop does not simply charge a foreign tariff at the checkout. For deliveries abroad, the goods are sold carriage forward, and the shipping cost is not shown when you order. You are asked to find out the transport cost yourself, and you also pay any extra costs of the destination country.
Foreign orders are accepted only as prepaid carriage forward, and Mund S.r.l. checks the order and the transport conditions first. It reserves the right to refuse the order. In practice, write to customer service before paying and confirm that your country and your product can be sent.
Delivery within Italy
The homepage promises an express courier and delivery in 24 to 48 hours. Orders under the Fast Prime label are advertised with same-day dispatch. Shipping is always insured, and the cost depends on weight, size and destination. It is calculated at checkout before you pay. For some products the shop runs promotions with free shipping, and in zones with a surcharge such a promotion only covers the standard cost.
If you pay by bank transfer, the goods go to the courier after the money has arrived, which the shop puts at about two working days. Card payments are confirmed on the same day. When the courier delivers, check the number of parcels and the condition on the spot and write any problem on the delivery note. Report problems with damage or missing items by email within 24 hours. If a parcel is not collected within five working days from the courier depot, the order is cancelled.
Withdrawal and returns
You may withdraw within 14 days from the day you receive the goods, without giving a reason. Tell the shop by email, using the model form or a clear statement with your name, order number and date and the items you send back. The shop confirms and gives you a return number by email.
The goods then have to reach the shop within 14 days of your notice, complete and in the original packaging. You pay the return transport. The refund goes back by the same payment method within 30 days of receiving the goods. The original shipping is refunded if you chose the cheapest delivery option offered. Goods that were used or damaged can be refused, or the loss in value is deducted. The terms also say that the withdrawal provisions do not apply to contracts with a total below 50 euros, unless several orders made at the same time add up above it.
Payment and warranty
You can pay by bank transfer in advance, credit or prepaid card (Visa, Visa Electron and Mastercard), PayPal, Scalapay in three interest-free instalments, Magic, Soisy, Staispay or cash on delivery. Some of these are only available for certain products.
Most products carry the manufacturer's warranty, with the conditions written in the box and on the eWeki site. If a technical check finds no defect, the customer may have to cover a technical fee of 50 euros plus transport costs the shop paid.
| At a glance | eWeki |
|---|---|
| Delivery in Italy | Express courier, 24 to 48 hours |
| Shipping cost | Customer pays, shown at checkout |
| Foreign orders | Carriage forward, order checked by the shop first |
| Withdrawal | 14 days from receipt |
| Refund | Within 30 days, return costs for the customer |
| Payment | Transfer, card, PayPal, Scalapay, Soisy and more |
Using cashback
Open the eWeki page at daily cashback, where the current rate (1.25%) and the current offers are listed with the date they were last checked. Press the shop button there, then shop and pay as you normally would. In your free account the cashback shows as open and becomes confirmed once eWeki has reported the order. If you return something, the share for that item is deducted.
Practical tips
- Before you pay from abroad, ask customer service by email whether your address is served and how the carriage forward cost is billed.
- Keep the original packaging until you are sure you keep the product, since a return needs it.
- Check the parcel when the courier hands it over, because damage has to be reported at once.
- Finish the order in one visit and pause your ad blocker on the shop, because either can break the cashback click.
Customer service can be reached by phone, email or WhatsApp, and the contact page of the shop has the details.
As of October 2026.