Buying from ARCCAPTAIN: US and Canada delivery, returns and cashback
ARCCAPTAIN sells welders, plasma cutters and accessories from a US base, and its delivery rules are narrower than many readers expect. The shop delivers to the United States and Canada only, so this guide is mostly useful if your address is in one of those two countries. Details can change, so confirm them in your cart before paying.
Where ARCCAPTAIN delivers
The shipping policy says the shop does not ship internationally. In practice that means US and Canadian addresses. Inside those countries there are exclusions: it does not deliver to Hawaii, Alaska, Puerto Rico or Guam in the United States, and not to Yukon, Northwest Territories, Nunavut or Newfoundland and Labrador in Canada. P.O. boxes and APO or FPO military addresses are also excluded. For remote or rural areas the shop says it contacts you before dispatch, or arranges a refund if delivery is not possible.
Shipping cost and delivery time
US orders over $100 ship free according to the shop's FAQ and its homepage banner. For smaller orders the shipping charge is shown in the cart before you pay.
Most items are usually dispatched within 5 to 10 working days, and the shop asks you to allow up to 3 weeks in busy periods such as promotions. Goods may come from a US warehouse or from Hong Kong, which changes the arrival date. Carriers named on the page are UPS, USPS and Amazon Logistics. Tracking details can take 2 to 3 days to appear after dispatch.
| At a glance | ARCCAPTAIN |
|---|---|
| Delivers to | United States and Canada |
| Free shipping | US orders from $100, free shipping |
| Dispatch | Usually 5 to 10 working days |
| Return window | 30 days |
| Warranty | 2 to 5 years, depending on the machine |
Duties, taxes and address changes
Depending on the destination country, extra tax or import duties can apply, and the shop states that customs fees are the customer's responsibility. The delivery address cannot be changed after you order, so check it twice. The shop also runs fraud checks and may ask for ID or payment details before it ships.
Returns and refunds
You can apply for a return within 30 days. The product must be resalable, unused and in its original packaging. If you return for personal reasons, the policy charges 10% of the purchase value, with a minimum of $50, as a restocking fee, and you pay the return shipping too. For goods damaged in transit, contact the shop within 3 working days with photos or video. Inspect the parcel before signing and note damage on the delivery slip. Once a return is approved, the policy states the refund is processed within about 3 business days after the item arrives back.
Payment and support
The FAQ names credit cards such as Visa and Mastercard plus PayPal, and the payment icons on the site also show Apple Pay, Google Pay, Shop Pay and Union Pay. Support is by email at [email protected], 7 days a week. Machines carry a warranty of 2 to 5 years.
Using cashback
Open the ARCCAPTAIN page at daily cashback, where the current rate (up to 0.5%) is shown together with the offers we check every day. Press the shop button there, then shop and pay as usual. In your free account the cashback first shows as open and becomes confirmed after the shop has reported the order. A returned item reduces the amount for that item. Canadian readers can use the Canadian page.
Practical tips
- Add up your basket before checkout. A welder plus consumables may pass the $100 free shipping mark.
- Keep the box and packing until you are sure you keep the machine, because only unused items in original packaging qualify for a return.
- Finish the order in one visit and pause your ad blocker on the shop. Close other cashback or voucher sites, since a later click can replace the first one.
As of October 2026.