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Guides

Shopping at A-SUB: US and Canada shipping, 15-day returns and cashback

· 2026-09-22

A-SUB sells sublimation paper, photo paper, transfer paper, DTF film and heat transfer vinyl for crafters and small print businesses. It is a US shop with a short list of delivery areas, and its shipping and return pages set out clear rules for deliveries, lost parcels and cancellations. This guide pulls the main points together before you order.

Where A-SUB delivers

The shipping page says delivery covers the contiguous United States and that Alaska, Hawaii, Guam and the US Virgin Islands are not available. For international orders it names Canada only. The page also lists a separate rate for Puerto Rico. If your address is in Europe, A-SUB cannot ship to you.

Shipping cost and delivery time

All shipments go out with FedEx, USPS or UPS, and orders are processed within 24 hours of being placed. A holiday moves dispatch to the next business day.

DestinationDelivery timeShipping cost
United States (except Puerto Rico)3 to 10 daysFree shipping over $39, otherwise $3.99
Puerto Rico5 to 10 daysShipping $12 per order
International (Canada)7 to 10 daysShipping $50 per order

The $39 line is the one to watch for US shipping. A small basket pays $3.99, and anything over $39 ships free.

Address changes and tracking

If you need to change the delivery address or cancel, email [email protected] within 24 hours of ordering. Once the parcel is shipped, nothing can be changed. If the zip code and city do not match, A-SUB emails you, and you have seven business days to send the right address, otherwise the order is refunded by default. You get an order confirmation and then a shipment email with the tracking number.

A parcel that carrier tracking shows as delivered but which you did not receive is treated as completed. A-SUB then expects you to contact the carrier or post office and file a claim, and it does not offer a refund or free replacement for such orders. Signature confirmation and shipping protection, where offered at checkout, reduce that risk. For a missing or damaged item, write to [email protected] with the order number and pictures or a video.

Returns and refunds

You can return products within 15 days of delivery, unopened and in the original packaging. First use the contact form on the site, attach the invoice and give the reason. Damaged goods, defective goods and wrong items have their own rules and follow the same 15 days, but you must get authorisation from A-SUB before sending anything back. For a wrong item, A-SUB ships the correct one first, and if you do not return the original, it may charge the price of the replacement to your payment card.

Approved refunds are credited to the card or original payment method. Cancelling for other reasons may cost a restocking fee of 10% of the product price, and shipping charges are not refunded. Orders cancelled before dispatch carry no extra cost.

Cashback

Go to the A-SUB page at daily cashback, press the shop button and order in the same visit. The cashback rate (5%) is shown there. In your free account the reward appears as open and becomes confirmed after A-SUB has approved the order. A refund for returned items is deducted.

Tips

  • Add an item if you are a few dollars under $39, it may cost less than the $3.99 shipping fee.
  • Do not open paper packs before you are sure about the type, since only unopened products can be returned.
  • Keep other voucher or cashback sites closed while you shop.

As of October 2026.

Frequently asked questions

Which countries does A-SUB deliver to?
The United States, with a separate rate for Puerto Rico, and Canada for international orders. Alaska, Hawaii, Guam and the US Virgin Islands are not available.
How much is shipping?
In the continental US shipping is free over $39 and $3.99 below that. Puerto Rico costs $12 shipping per order and international orders $50 per order.
How long does delivery take?
Orders are processed within 24 hours. Delivery then takes 3 to 10 days in the US, 5 to 10 days to Puerto Rico and 7 to 10 days internationally.
Can I change my address after ordering?
Only within 24 hours, by emailing [email protected]. After the parcel ships, no change or cancellation is possible.
What if the tracking says delivered but nothing arrived?
A-SUB treats it as completed and asks you to contact the carrier and file a claim. It does not offer a refund or free replacement for such orders.
How long do I have to return a product?
15 days from delivery, unopened and in the original packaging. Contact A-SUB through the form first and attach the invoice.
What about damaged, defective or wrong items?
Contact A-SUB straight away. You need authorisation before returning, and the 15-day window applies. A wrong item is replaced with the correct one.
Is there a cancellation fee?
Cancelling for reasons other than those above may cost a restocking fee of 10% of the product price, and shipping is not refunded. Cancelling before dispatch is free.
How can I contact A-SUB?
Through the contact page or by email at [email protected].
Are there vouchers or discount codes?
Current offers are listed on the A-SUB page at daily cashback, which we check every day.
How does the cashback work?
Click through from the shop page at daily cashback and order as usual. The reward is open first and confirmed later. A return deducts it, and a code from another site can cost you the cashback.