Telemach.hr: phones, packages, delivery in Croatia, 14-day return and cashback
Telemach Hrvatska is a telecom provider in Croatia. Its web shop at telemach.hr sells mobile packages, phones, EON television, fibre internet and prepaid vouchers. The site is in Croatian and the offer is built for customers in Croatia. This guide sums up what the shop says about ordering a phone online, delivery, returns and support.
What you can order
The home page lists mobile packages for subscribers, packages on vouchers, mobile internet, 5G home internet, a Wi-Fi 6 router, EON TRIO bundles and satellite television. The shop describes its mobile packages and phones as available without a contract obligation. A separate page is aimed at tourists, and another one explains roaming and use abroad.
Buying a phone
Phones in the shop show two ways to pay. You can choose a plan of 24 monthly installments together with an Unlimited package, or pay the whole price once. Some offers are marked as web-only, and the shop runs promotions with a limited time. The price and the extras that apply are shown on the product card and in the cart.
Delivery in Croatia
The shop promises free delivery within Croatia, which takes 3 to 5 days. It describes the delivery as fast, free and contactless. The page does not name other delivery countries, so treat the web shop as a service for Croatian addresses. If you live elsewhere, ask the Telemach contact team before you order.
Returns and withdrawal
Telemach says every order can be returned within 14 days of receipt. For a one-sided withdrawal from the contract there is an online form on the support pages. It asks for your order number, which has to consist of 10 digits. The support section also has pages for defects found on delivery and for the warranty, and for settling consumer disputes online.
Help before and after the order
The site links to a list of sales points if you prefer to talk to someone in person, and to a page called Staro za novo, which means old for new. There is also an area for your account, Moj Telemach, and an app. Support topics cover mobile telephony, mobile internet, bills, TV and documents with the general terms. Read the terms of the package you pick before you confirm, because the web shop page only summarises them.
Payment and safety
The shop states that your personal and financial data are protected by a 256-bit SSL protocol.
| At a glance | Telemach.hr |
|---|---|
| Delivery area | Croatia, free shipping |
| Delivery time | 3 to 5 days |
| Return | 14 days from receipt |
| Phone payment | 24 monthly installments or one payment |
Contact
You can write to [email protected] or call +385 1 6328301. The company address is Josipa Marohnića 1, 10000 Zagreb.
Cashback at Telemach.hr
Open the Telemach.hr page at daily cashback, where the current rate (up to $28.02) and the offers are listed. Press the shop button, then order as you normally would. In your free account the cashback first shows as open and becomes confirmed after Telemach has reported the order. If you send an order back, the cashback for it is deducted.
Good to know
- Note your order number after buying, because the withdrawal form asks for it.
- Finish the order in one visit and pause your ad blocker, so the click is recorded.
- Use only offers shown on the daily cashback page. A code from another site can cost you the cashback.
As of October 2026.