Shopping at Vistaexpert: delivery countries, customs, returns and cashback
Vistaexpert is an online shop for glasses, sunglasses and contact lenses run by Meeting S.R.L. in Caserta, Italy. It sells across Europe and beyond, and the country menu on the site offers more than forty destinations. We read the page on orders, shipping and returns, the payment page and the FAQ in October 2026 and collected the points that matter if you live outside Italy.
Countries and currencies
The country selector lists Italy, Austria, Belgium, Bosnia and Herzegovina, Bulgaria, Croatia, Czechia, Denmark, Estonia, Finland, France, Georgia, Germany, Greece, Hungary, Iceland, Ireland, Latvia, Liechtenstein, Lithuania, Luxembourg, Malta, Moldova, Monaco, Montenegro, the Netherlands, North Macedonia, Norway, Poland, Portugal, Romania, San Marino, Slovakia, Slovenia, Spain, Sweden, Switzerland, Turkey, the United Kingdom, the United States, Australia and the Vatican City.
Most euro countries pay in euros. Other currencies on the list include the Swiss franc (Switzerland and Liechtenstein), pound sterling, US and Australian dollars, Danish, Norwegian and Swedish krone, Polish zloty, Czech koruna, Hungarian forint, Romanian leu and Icelandic krona.
Preparation time and delivery time
The shop separates two things that many shops mix up. Preparation is the time Vistaexpert needs to get the item ready. Delivery starts only when the parcel is handed to the courier, and Express shipping shortens only this second part.
- Green label In stock: the order is prepared within 24 working hours.
- Orange label Available in X working days: the frame is ordered from the brand's supplier first. The FAQ says it is usually prepared and sent within 8 working days.
- Prescription lenses or special treatments add about 5 working days.
- Italy: delivery in 24 to 48 hours. International: Standard in 5 to 7 days, Express in 2 to 3 days, counted in working days.
Orders placed after 15:00 on Friday, at the weekend or on a holiday start on the next working day. The shipping options and their prices are shown at checkout and depend on the destination. For every international destination the shop uses DDP, so duties, taxes and customs charges are included and you pay nothing extra at the door.
Returns
You can ask for a return within 14 days of delivery. Open the contact page and choose the topic for returns and replacements. You then get instructions by email. There are two ways to send the item back:
- A prepaid label from the shop, which costs 8 euros for the shipping. The amount is charged separately or deducted from your refund.
- Your own courier, which you choose and pay. The parcel is your responsibility until it reaches the warehouse.
The product has to come back intact, with the case, warranty seal, cloth, documents and accessories. After inspection the refund goes to the payment method you used. Damage can lead to a refusal or a partial refund. Custom-made items such as glasses with prescription lenses cannot be returned under the withdrawal right, and neither can contact lens packs once the seal is opened. A product that is not accepted is stored for up to 30 days.
All products carry the 24-month legal guarantee from the date of delivery.
| At a glance | Vistaexpert |
|---|---|
| Delivery time Italy | 24 to 48 hours |
| International delivery | Standard 5 to 7 days, Express 2 to 3 days |
| Customs | Included (DDP) |
| Return window | 14 days |
| Return shipping label | 8 euros, or use your own courier |
Payment
You can pay by Visa, Mastercard, American Express, Maestro or UnionPay through Shopify Payments, and with PayPal, Apple Pay, Google Pay or Shop Pay. Klarna and Scalapay split the amount into three or four interest-free instalments, but Scalapay is available for Italy and France only. Customers in Belgium and the Netherlands can use Bancontact and iDEAL. Bank transfer in advance is possible too, and the order ships once the money has arrived, usually after 2 to 3 working days.
Using cashback
Open the Vistaexpert page at daily cashback to see the current rate (5%) and the offers we checked, with the date of the last check. Press the shop button, then order and pay as usual. In your free account the cashback shows as open and turns confirmed after Vistaexpert has reported the order. A returned item reduces the amount for that item.
Practical tips
- Check the green or orange label on the product page before you count on a delivery date.
- If you need prescription lenses, add the processing time to the frame's waiting time.
- Finish the order in one visit and pause your ad blocker, as both can break the cashback click.