Navee France: delivery area, shipping fee and the 14 and 30-day returns
Navee sells electric scooters, e-bikes, golf trolleys, helmets and accessories, and the .fr store is the one for customers in France. Its policy pages are written for French consumers and cover delivery, cancellation and returns in some detail. Since an e-scooter is bulky and contains a lithium battery, a few rules differ from an ordinary web shop. Here is what the shop says.
Where Navee France delivers
The shipping page says the shop sends to mainland France. Remote areas such as Corsica, Guadeloupe and Réunion are excluded. It also cannot deliver to standard or residential PO boxes in rural areas. Because of the size of the goods, ground shipping is the only method, and the shop picks the local carrier that can meet the delivery date, naming DPD and Colissimo as examples.
Shipping cost and delivery time
The shipping page states free delivery for orders above 99 $ and a fee of 15 $ below that. The amounts appear in dollars on the page, so check the currency in your basket before paying. Delivery is estimated at 4 to 5 working days. Once the order has left the warehouse you receive a shipment notice by email with a tracking number.
Cancelling an order
You can ask to cancel an order if the shop has not been able to prepare and ship it within 7 working days. You can also cancel while the item has not yet shipped. If it is already on its way, write to [email protected] to request the cancellation and refuse the parcel when it arrives.
Returns and refunds
As a consumer in the EU you have a 14-day right of withdrawal from the day you receive the product, with no reason needed. You tell the shop by email at [email protected]. Navee pays the whole return cost and sends a prepaid PDF label, which you print or show as a QR code at a drop-off point. The refund covers everything you paid, including standard delivery, within 14 days of the shop receiving the product or proof of dispatch.
On top of the legal right, most products have a voluntary 30-day return. The item must be unused, in its original packaging with all accessories, and you ask for a return authorisation number by email first. After inspection the refund follows within 2 to 7 working days. Refurbished products are excluded from this policy.
Products with lithium-ion batteries count as dangerous goods. Use only the label Navee sends you and do not arrange your own carrier, as the parcel can be held or penalised.
| At a glance | Navee France |
|---|---|
| Delivery area | Mainland France |
| Delivery time | 4 to 5 working days |
| Shipping | Free shipping above 99 $, otherwise 15 $ |
| Withdrawal | 14 days, return costs paid by Navee |
| Extended return | 30 days on most products |
Payment and contact
The payment methods on offer appear in the basket at checkout. For orders, returns and withdrawals write to [email protected], and quote your order number in the subject line. For other shipping problems the shipping page names [email protected].
Using cashback
Open the Navee page at daily cashback for the current rate (up to 3.5%), the offers and the date we last checked them. Press the shop button, then order as usual. The cashback shows as open in your free account and becomes confirmed once Navee has reported the order. Returned items are deducted.
Practical tips
- If your basket is just under 99 $, compare the 15 $ delivery fee with the price of a small accessory that lifts the order over the line.
- Keep the box and all accessories until you are sure, because both returns options require the original packaging or the unused state.
- Finish the order in one visit and pause your ad blocker on the shop, as either can break the click.
As of October 2026.