Shopping at IMALENT: free shipping, distributors and the 30 day return
IMALENT makes powerful flashlights, headlamps and batteries, and its own online store works a little differently from the usual manufacturer shop. By its own account the brand sells mostly through distributors, and the website is meant for countries where no distributor exists or where the distributor is out of stock. That affects where your order can come from, so it is worth reading the shipping page before you start.
Does IMALENT ship to your country?
The FAQ says that the company ships to countries where it has no distributor or dealer, or where the distributor has no stock. The site has a page called Our Distributors, where you find the local distributor for your country. If you do not see one, or the item is out of stock there, you can order from the website or email [email protected]. The cart on the website shows amounts in USD.
Shipping cost and delivery time
Shipping is free: the shop states that all products purchased on the IMALENT website ship free. Orders are usually dispatched the same day after payment on working days, and the tracking number is updated in your order account and emailed within 3 days. After dispatch, a flashlight should arrive within 5 to 12 business days.
The shipping address is taken from what you enter when ordering. If a parcel comes back because of an insufficient address, the shop charges you the shipping to send it again. To change an order, call or email the office quickly, because otherwise the order ships normally within 24 hours.
| At a glance | IMALENT |
|---|---|
| Shipping | Free on all products |
| Dispatch | Usually the same working day after payment |
| Delivery | 5 to 12 business days |
| Return window | 30 days from receipt, RMA number needed |
| Contact | [email protected], [email protected] |
Customs and taxes
Many countries charge customs fees, duties or taxes before they hand over a parcel. The shop points out that you pay these yourself, so ask your customs office what applies in your country before you order an expensive light.
Payment
International customers can pay with PayPal, which the shop prefers, with a credit card that requires 3D Secure, or by emailing the shop with the product, shipping address and phone number to get an electronic invoice. To reduce fraud attempts, the shop reserves the right to ask for payment by electronic invoice and decides each order case by case. If your card payment fails, check the balance and your IP location, try again in another browser or device and ask your bank whether it accepts international charges.
Returns and warranty
You can return an item within 30 days from the date of receipt, but only with a Returned Merchandise Authorization (RMA) number that the shop issues in advance. A return without an RMA number is not refunded. Returned goods must be in the condition you received them, unworn and in the original packaging. If the item is not defective, damaged or wrong, you pay the return shipping, and the shop recommends a tracked method because it is not responsible for returns lost in transit.
Once the return arrives, the refund or exchange goes back to the original payment method, and a refund can take 2 to 5 business days to appear on your bank statement. If your item has a defect from materials or workmanship, the shop says it will make it right. It asks for the serial number, the date of purchase and a short description of the problem.
Customer service only handles orders placed on the IMALENT website. If you bought from another platform, contact that seller first.
Cashback at IMALENT
Open the IMALENT page at daily cashback. It shows the current cashback (5%) and the offers we check every day. Press the shop button, then shop and pay as usual. In your free account the cashback shows as open and becomes confirmed once IMALENT has reported the order. A returned item reduces the cashback for it. A code from another site can cost you the cashback, so finish the order in the same visit.
As of October 2026