Shopping at Happy & Polly: shipping, free delivery threshold and returns
Happy & Polly is a pet shop that sells cat litter, cat toys, cat furniture and other supplies at happyandpolly.com. Its shipping page covers the United States, Australia and "other areas", and it promotes free international shipping. The details below come from the shop's shipping and refund policies.
Where Happy & Polly ships
The shop lists the United States and Australia with their own shipping tables. For other areas the shipping price is calculated at checkout, and customer service can help if there is a problem. The free shipping offer is described as valid for addresses worldwide, remote areas excluded. The store lets you switch the currency between US dollars and Australian dollars.
Shipping costs and free shipping
Orders over US$19 ship free with standard shipping. Below that amount a shipping fee is charged. In the US table the shop lists standard local shipping at $6 and expedited local shipping at $20 for orders under the threshold.
| Option | Delivery time |
|---|---|
| Free standard shipping in the US, orders over US$19 | 3 to 4 business days |
| Free international shipping, orders over US$19 | 12 to 20 business days |
| Free standard shipping in Australia, orders over US$19 | 3 to 5 business days |
| Expedited local shipping in the US, $20 | 1 to 2 business days |
Outlying US territories, namely Alaska, Guam, Hawaii, the Marshall Islands, the Northern Mariana Islands, Puerto Rico and the US Virgin Islands, are treated as remote and cost more. The same goes for the Northern Territory and Western Australia. Remote destinations are excluded from the free shipping promotion.
Processing, delivery times and special items
Orders are processed, checked and packed within 1 to 3 business days, and a high volume can add a few days. The shop quotes 5 to 12 days for expedited shipping, 12 to 30 days for standard shipping and 3 to 7 days for products it has in stock. You receive an order confirmation first and then a tracking number by text message or email. The shop asks you to allow one or two days before tracking starts. US pre-orders can take one to three months if the item is not in stock.
Oversized items such as cat trees and cat furniture can only be bought for some areas of the United States, Australia or the United Kingdom, so ask about shipping separately for other places. Battery products like the electric cat toys and pet clippers are limited to the United Kingdom and most US states, and the shop lists an extra $10 for international shipping of these items.
Import duties and taxes
Customs clearance and import taxes are the buyer's responsibility. Happy & Polly says it cannot be held responsible if the carrier collects taxes on delivery, and these taxes do not go to the shop.
Returns and refunds
You have 30 days after receiving an order to contact customer service and start a return. Items must come back unworn or unused, with tags and in the original packaging. Contact the shop first, because returns sent without a request are not accepted. Start by emailing [email protected], and if the return is accepted you receive the address and a code to mark on the package.
The refund goes to the original payment method within 7 to 10 days, depending on your bank. Original shipping and return shipping are not refunded. Custom products, used items and clearance items are final sale. For damaged, defective or wrong items the shop offers an exchange or a full refund including shipping, and asks for a photo or video with the packaging. Some final-sale items can be covered by Seel's Worry-Free Purchase, which gives a 7 day return window.
Payment
The checkout shows American Express, Apple Pay, Google Pay, Mastercard, PayPal, Shop Pay, UnionPay, Visa and Klarna.
Cashback at Happy & Polly
Open the Happy & Polly page at daily cashback, where the current rate (up to 7.5%) is listed with the offers we check every day. Press the shop button and then order as usual. In your free account the cashback shows as open and turns confirmed once the shop has reported the order. A returned item reduces the cashback for it. Keep other cashback and coupon sites closed while you shop, since a later click or a foreign code can cost you the cashback.
As of October 2026