Booking with ZenHotels: cancellation rules, payment, currencies and cashback
ZenHotels is a hotel booking platform with more than 2.7 million places to stay worldwide, from hotels and hostels to apartments, villas and campgrounds. Nothing is shipped, so the points that matter are different: in which currency you are charged, when you pay, what happens if you change or cancel a booking, and who to ask. This guide sums up the answers from the ZenHotels help center and booking terms.
Where you can book
You can search for accommodation in many countries from the same site, and the hotel can be located anywhere. The booking terms name Leaside Services Limited in Cyprus as the company behind the service. Users must be over 18 years old, and a booking is made when you click the Book button and accept the terms.
Payment and charge currency
ZenHotels says you can pay online with the major credit cards and PayPal, or pay on arrival at the hotel. The help center puts it more narrowly, with online payment by credit card or payment at the hotel, so the options you see at checkout depend on the rate. Some rates need no credit card at all. You can tick the No credit card needed filter on the search results page to see only those hotels. Other hotels require full prepayment, which you find by hovering over the cancellation policy line on the hotel page.
If you pay online when you create the booking, the charge is made in one of these currencies: USD, EUR, GBP, AUD, BGN, MYR, PLN, RON, SGD or ZAR, even when you searched with prices in a different currency. You choose the payment currency from a drop-down on the booking page, and the amount appears in the Pay now in currency section. The company states it charges no extra fees for creating a booking or for payment transactions. Your bank may still convert at its own rate and add foreign transaction charges, so a card in the same currency avoids that. Paying at the hotel means paying in the local currency there.
| At a glance | ZenHotels |
|---|---|
| Offer | Hotels, hostels, apartments, villas, campgrounds |
| Online payment | Credit card and PayPal, or pay at the hotel |
| Charge currencies | USD, EUR, GBP, AUD, BGN, MYR, PLN, RON, SGD, ZAR |
| Changes | By email or chat |
| Cancellation terms | Set by the hotel, shown in the voucher |
| Support | 24/7 |
Changing and cancelling a booking
The cancellation policy is set by the hotel, shown during booking and written in the voucher you get by email. It also states what a late cancellation or a no-show costs. To change a reservation, contact ZenHotels by email, online chat or whatever suits you. Some non-refundable bookings cannot be changed. When you cancel, you receive an email confirmation, and if none arrives you should contact support.
Meals and room prices
Whether breakfast or other meals are included depends on the hotel and the rate plan. The hotel page has the details, and the Breakfast filter helps while you search.
Using cashback
Open the ZenHotels page at daily cashback, press the shop button and book as usual. The current rate (2.5%) is shown on that page. In your free account the cashback first appears as open and becomes confirmed once ZenHotels has reported the booking. If you cancel, the cashback for it is deducted. A code from another site can cost you the cashback, so close other voucher and cashback tabs while you book. Current offers are listed on the shop page and we check them daily.
As of October 2026.