Shopping at Wondear: free shipping, 100-day returns and cashback
Wondear sells LED light devices for home use, such as panels, face masks and mats, from wondear.com. The shop is run from New York. Its policies are short and clear on the points that matter most: free shipping, a 100-day return window and who pays for what. This guide goes through them, including what changes if you order from outside the United States.
Shipping cost and dispatch
A banner across the shop says "Free Shipping On Us", so the standard shipping is free. Orders are normally processed within one to three business days after payment. Orders placed on a weekend or holiday are processed on the next business day. When the parcel leaves, you receive a shipping confirmation email with tracking. It can take a little while before the tracking shows movement after the label is created.
Delivery time
Wondear gives no fixed number of days. The policy says estimated delivery times depend on destination, carrier and product availability, and that estimates are not guaranteed. It lists the usual causes of delay: high shipping volume, carrier problems, severe weather, customs clearance and incorrect addresses. Check the address twice. If a package is lost, badly delayed or arrives damaged, write to [email protected].
Ordering from outside the US
The shipping policy has a section for international orders. Duties, taxes, customs fees and import charges of the destination country are paid by you unless the shop says otherwise. The policy does not name individual countries or international shipping rates, so the checkout is where you see whether your address is accepted and what it costs. A wrong address is your responsibility, and the shop does not cover delays or losses caused by it.
Returns and refunds
You can return eligible orders within 100 days of delivery. The item should be in good condition, with the original accessories and packaging whenever possible, and you need proof of purchase.
- Start with an email to [email protected]: order number, the item, the reason, and photos or videos if it is damaged or defective.
- Do not send anything back before you receive return instructions.
- Items damaged by misuse or modification, returns without identifying order details and final sale items clearly marked as non-returnable can be refused.
- After the return arrives and is inspected, you are told whether the refund is approved. It goes to the original payment method and can take several business days to appear.
Report a damaged, defective or wrong item within seven days of delivery. For a defect, transit damage or a shipment error, Wondear says it will find a suitable solution. For any other reason, return shipping can be at your cost unless stated otherwise. Direct exchanges are not guaranteed. If you want another item, contact the shop first.
Warranty, price protection and contact
The home page mentions a one-year warranty and a 30-day price protection offer. Support runs Monday to Friday, 9:00 AM to 5:00 PM, at [email protected] or by phone at +1 (332) 256 7870. The shop's address is 244 Madison Ave, Suite 1666, New York.
| At a glance | Wondear |
|---|---|
| Standard shipping | Free |
| Processing | 1 to 3 business days |
| Return window | 100 days from delivery |
| Damage or wrong item | Report within 7 days |
| International orders | Duties and taxes are yours |
Using cashback
Open the Wondear page at daily cashback, where you find the current rate (2.5%) and the offers we check every day. Press the shop button, then order and pay as usual. In your free account the cashback shows as open and becomes confirmed once Wondear has reported the order, which is normally after the return window. A returned item reduces the cashback by its share.
Tips
- Keep your order confirmation. Proof of purchase is required for any return.
- Unpack and look at the product on the day it arrives, because the 7-day window for damage is much shorter than the 100 days for returns.
- Close other cashback and voucher sites while you shop, since a later click can replace the first one.
As of October 2026.