ProstoConcept: worldwide shipping, made-to-order delivery times and returns
ProstoConcept makes soft decorative pillows in playful shapes such as clouds, moons, stars and raindrops, mostly for nurseries and children's rooms. The shop is run by Craftopic OU from Tallinn, Estonia, and it sells worldwide. Because every pillow is made to order, delivery times and returns work differently from a normal warehouse shop. This guide sums up what the shop's shipping and refund policies say.
Shipping costs
The shop advertises free worldwide shipping: shipping is free when you buy two or more pillows. The policy sets no separate rate for a single pillow, so check the cart to see what one item costs to ship to your address. On top of that, the home page lists quantity discounts: 10% off for two pillows or a set of two, 15% off for three and 20% off for four, applied automatically at checkout.
Production and delivery time
Each item is made to order. The shop hands every parcel to the carrier within five business days of confirming your purchase, and that comes before the delivery times below start.
| Region | Estimated delivery after dispatch |
|---|---|
| EU and greater Europe | 5 to 10 business days |
| USA, Canada and Australia | 14 to 21 business days |
| Rest of the world | 2 to 5 weeks |
Parcels go worldwide with Omniva / Estonian Post, with tracking from start to finish. The shop adds a note for customers in the United States: USPS no longer updates tracking for many incoming international parcels. Most deliveries arrive in two to three weeks, but some wait at a USPS facility until the addressee requests release, so watch your tracking link and call your local post office if it stalls. If your parcel has not arrived 30 days after the shipping notification, email [email protected] and the shop starts a trace.
Returns and refunds
The home page mentions a 30-day money-back guarantee, and the refund policy spells out how it works. Contact the shop within 14 days of delivery, and ship the item back within 30 days of delivery. Returned goods must keep all packaging and be unused and in perfect order. The return shipping is yours, registered shipping has to be organised and paid by you, and any refund excludes the original delivery charge and merchant fees. After inspection the refund is made within 14 days.
Some things cannot go back: custom or personalised orders, items on sale and gift cards, unless they arrive damaged or defective. The shop also says it does not refund for change of mind, so read the product description first. Exchanges are only for defective or damaged items. If the item was marked as a gift and shipped directly to the recipient, the recipient gets a gift credit instead of a refund. Returns go to Craftopic OU in Tallinn, Estonia, and if something is wrong with your order, email [email protected] straight away.
Payment
The home page mentions safe payment, and the checkout shows which methods you can use for your country.
Using cashback
Open the ProstoConcept page at daily cashback. It shows the current cashback (12.5%) and the offers we check every day. Press the shop button, then shop and pay as you normally would. In your free account the cashback appears as open and turns confirmed once ProstoConcept has reported the order. A returned item reduces it. Take codes only from the shop page, because a code from another site can cancel the cashback.
Practical tips
- Two pillows ship free and also earn a quantity discount, so a small set is often cheaper per pillow.
- Plan ahead: with production plus delivery, an order to the US takes several weeks.
- Pillows are machine washable, according to the shop, but personalised ones cannot be returned.
As of October 2026.