ERVERTE Paris: international shipping, customs, free returns and cashback
ERVERTE Paris is a French menswear brand that makes clothing and accessories in France, with a focus on natural fibres. The shop ships internationally, and its policy pages leave most details to the checkout. This guide explains what is fixed, what you see only at checkout, and how returns and cashback work.
Where ERVERTE delivers
The shop ships to the destinations that are available at checkout. Whether a country can be selected depends on carrier coverage, the products ordered, customs requirements and the shop's current shipping set-up. If your country appears at checkout when you place the order, you can have it delivered there. The delivery options, method and estimate shown at checkout take precedence over the general policy text.
Shipping costs
ERVERTE offers free standard shipping to destinations where free standard delivery is displayed at checkout. If an express or premium service exists, its price is shown before you confirm the order. Free shipping does not necessarily include customs duties, import taxes or brokerage fees charged by authorities or third parties. The shop does not publish a fixed price table, so the basket is the place to compare.
Processing and delivery time
Orders are normally prepared within up to two business days, Monday to Friday, excluding French public holidays. That period is separate from the carrier's transit time. Personalised, made-to-order or pre-order items can have a different processing period, which the shop discloses before you buy.
Transit time depends on the destination, carrier and delivery method. If Shopify or the carrier gives an estimate for your country, it is shown at checkout. After dispatch you receive a confirmation with tracking where available, and the first tracking update can take 24 to 48 hours to appear.
Taxes and customs
Inside the European Union the VAT rules for your order and destination apply. For destinations outside the EU, import VAT, customs duties, brokerage charges or local fees may apply. Where ERVERTE collects them, they are included or shown before you confirm the order. If it does not collect them, you pay them separately to customs, the carrier or another competent party. The total payable to ERVERTE is displayed before you confirm.
Returns and refunds
ERVERTE offers free returns for eligible products delivered to every country it serves. You can request a return within 30 calendar days of delivery. Items must be unworn, unwashed and in original condition apart from careful trying on, with the original tags attached and proof of purchase. Personalised products and gift cards are excluded, while sale products remain eligible.
To start a return, sign in to your customer account with the order email and the six-digit code sent to you, open the order and choose the return action. If it is not available, email [email protected] with your order number. You receive a prepaid return label or an equivalent arrangement. Contact the shop before paying any postage yourself, because the registered office is not the return address. For returns under the voluntary policy the refund is issued within 14 calendar days of receiving the goods, normally to the original payment method and without restocking fees.
These 30 days come on top of your legal rights. In the EU and the UK a 14-day statutory withdrawal period generally applies to distance sales, and other countries can have different rules. Exchanges for another size or colour are arranged as a return for refund plus a new order.
Payment
The payment methods available for your order appear at checkout. Check the final amount, the currency and any delivery or import charges before you confirm.
| At a glance | ERVERTE Paris |
|---|---|
| Standard shipping | Free where shown at checkout |
| Processing | Up to 2 business days |
| Returns | Free, 30 days from delivery |
| Contact | [email protected] |
Using cashback
Open the ERVERTE page at daily cashback, where the current rate is shown as 15%. Press the shop button, then order and pay as you normally would. In your free account the cashback shows as open and becomes confirmed once the shop has approved the order. A returned product reduces the cashback for that item.
Practical tips
- Email [email protected] quickly if you need to change or cancel an order, since a prepared parcel may no longer be stoppable.
- Try clothes on carefully and keep the tags on until you are sure.
- Use one cashback or voucher site per order, as a later click can replace the first one.
As of October 2026.