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Guides

Booking Arc Parking at Heathrow: what is included, extra charges and cancellation

· 2026-10-15

Arc Parking, a trading name of Willow Parking Ltd, offers Heathrow airport parking as Park and Ride and Meet and Greet, with a shuttle to the terminal included in every booking. It is a UK service, so the points that matter to travellers from abroad are what the price covers, which airport charges come on top, how cancellation works and what happens with your car while you are away. Below is what the company states on its website.

What a booking includes

The price you pay Arc Parking covers the parking period you booked and the complimentary shuttle between its site and your Heathrow terminal. The company says the shuttle takes up to 8 passengers per journey. Its operating hours are 04:00 to midnight, seven days a week. You book online, pay in full before the parking period begins and receive a booking reference with arrival instructions by email straight away. The exact drop-off address is in that confirmation email, and a notice on the site says the operating location changed on 9 June 2026.

The site advises to allow at least 90 to 100 minutes before your airline's check-in deadline, and to take dated photos of the car before handing it over. Vehicles are parked in open-air compounds and can be moved between locations during your stay.

Extra charges to know about

Heathrow Airport charges its own terminal drop-off and pick-up fee, which is set and collected by the airport, paid directly to it and not part of your booking price. Check the current amount on heathrow.com before you travel. Arc Parking lists its own possible extra charges as well:

  • Late arrival well beyond your booked drop-off window: £20 per day extra on the bill.
  • Early return before your booked date, with possibly a longer wait for the car: £20 per return as an extra surcharge.
  • Staying beyond the booked end date: the prevailing daily rate for each additional day of parking.
  • Oversized vehicles such as vans or minibuses pay an additional fee of £35, so declare the vehicle type when you book, because otherwise the charge is applied on site.
  • Optional recorded vehicle inspection at drop-off or collection: £10 extra for a written condition record.
  • A vehicle return outside the standard hours of 04:00 to 23:59 carries an additional fee of £30 according to the terms, so check your landing time against the opening hours.

Cancelling and changing

For bookings made directly with Arc Parking, cancelling more than 48 hours before drop-off brings a refund minus a £15 administration fee. Within 48 hours of drop-off the booking is non-refundable, and so is a no-show. Dates, times and vehicle details can usually be changed subject to availability, though a price difference may apply if your new dates fall in a different pricing period. Amend as early as you can.

If you booked through a comparison site or agent, the cancellation and refund terms of that provider apply, and Arc Parking says to contact your booking agent first.

Liability and your car

Cars are parked at the owner's risk, except where damage is proven to be caused by negligence of Arc Parking staff while the car was in their hands. In that case the company limits its liability to a maximum of £750 per incident, and the terms also name a customer excess of £750 before repairs are authorised. You must keep the vehicle legal, with valid MOT, road tax and insurance, and the London ULEZ is your responsibility because Heathrow lies inside it. Remove valuables, as items left in the car are at your own risk.

At a glanceArc Parking
ServiceHeathrow Park and Ride and Meet and Greet
ShuttleIncluded, free of charge
Hours04:00 to midnight, 7 days
Airport feePaid directly to Heathrow, not in booking price
CancellationRefund minus admin fee if more than 48 hours before drop-off

Cashback with daily cashback

Start on the Arc Parking page at daily cashback, where current offers and discount promotions are listed and checked by us daily. The rate shows as 2.5%. Press the button and make the booking in the same session. In your free account the cashback appears as open and becomes confirmed after Arc Parking has reported the booking. A cancelled booking removes the cashback. A voucher code from another site can replace the tracking and cost you the cashback.

Contact: [email protected], complaints to [email protected] with your booking reference, phone or WhatsApp 07761 134819. As of October 2026.

Frequently asked questions

What does the Arc Parking booking price include?
The parking period you booked and the free shuttle to your Heathrow terminal. Airport drop-off and pick-up charges are not included.
Do I pay Heathrow's drop-off charge separately?
Yes. The airport sets and collects its terminal charge, you pay it directly to Heathrow, and it is not part of the booking price.
Which extra fees can apply?
£20 per day for a late arrival, £20 for an early return, £35 for oversized vehicles and £10 for the optional inspection. Extra days are charged at the prevailing daily rate.
How early should I arrive before my flight?
The site advises allowing at least 90 to 100 minutes before your airline's check-in deadline.
Can I cancel my booking?
For direct bookings, more than 48 hours before drop-off you get a refund minus a £15 administration fee. Within 48 hours, or as a no-show, it is non-refundable.
What if I booked through a comparison site?
Cancellation and refunds are handled by that provider's terms. Arc Parking says to contact your booking agent first.
Can I change my dates?
Usually yes, subject to availability. A price difference may apply if the new dates fall in a different pricing period.
What are the opening hours?
04:00 to midnight, seven days a week. For a vehicle return outside those standard hours the terms add a £30 fee, so plan around your landing time.
Is my car insured while parked?
Cars stay at the owner's risk and you must keep your own insurance valid. Arc Parking accepts liability only for proven negligence by its own staff, and then limits it to £750 per incident.
How do I contact Arc Parking?
By email at [email protected], by phone or WhatsApp on 07761 134819, and for complaints at [email protected].
Is there a discount code for Arc Parking?
Current offers are on the Arc Parking page at daily cashback and we check them daily. A code from another site can replace the tracking and cost you the cashback.
How does cashback work for a parking booking?
Click through from daily cashback and book. The cashback shows as open, becomes confirmed after the shop reports the booking and is removed if you cancel.