Buying from Fragrance Outlet: US-only shipping, free delivery level, returns and cashback
Fragrance Outlet is a US retailer of designer perfume with more than 100 stores and an online shop. For the online shop the first question is usually where it delivers, and the answer is short: the United States only. This guide lists what the shop's shipping and return pages say, so you know what an order costs and how a return works.
Where Fragrance Outlet delivers
The shipping page and the FAQ both state it plainly: the shop does not deliver to international destinations, and it ships only within the US. It mostly uses USPS to the 48 contiguous states, subject to change without notice. Orders go straight to the address you enter at checkout. The shop does not send online orders to its stores for pickup.
Shipping costs and delivery time
Orders over $50, after discounts and excluding taxes, ship free to the 48 contiguous states. Orders of $50 or less pay a standard shipping charge of $7.50. Hawaii and Alaska have their own rates: the intro of the shipping page names a flat rate of $15, while the table next to it lists Standard shipping to HI and AK at $29.00 with 15 to 20 business days, so check the cart.
| Destination and service | Shipping price and time |
|---|---|
| 48 states, Standard, order over $50 | Free shipping, 3 to 5 business days |
| 48 states, Standard shipping, order of $50 or less | $7.50 shipping, 3 to 5 business days |
| 48 states, Express (no PO boxes) | $14.99 shipping, 2 business days |
| Hawaii and Alaska, Standard | $29.00 shipping on the delivery table, 15 to 20 business days |
| International | Not offered |
For the 2-day Express service, the order has to be placed before 1:00 PM EST on a business day. Express is available only within the contiguous US, not to PO boxes, and rural or remote spots can take longer. Most orders leave the warehouse on the business day after payment is confirmed. Shipping fees are non-refundable, even when a carrier is late. Some orders may need a signature on delivery.
Cancellations and damage
Orders cannot be changed or cancelled once placed, so check the address and your items before you pay. If a parcel arrives damaged, email [email protected] within 7 days of receipt and keep the item and all packaging until the shop has filed the carrier claim. Claims are only considered within 30 days of the shipping date.
Returns
The online-only return policy lets you send back unopened items in their original sealed packaging within 30 days of the invoice date. You get a full refund less shipping and gift-wrapping charges. If the order came with a free gift, the gift has to go back too, in good condition. For health reasons the shop does not refund cosmetics, hair care and skincare.
Online returns go only to the shop's warehouse, not to a store. Email [email protected] or call (888) 919-6613 before shipping, Monday to Friday, 9am to 5pm EST, and include your packing slip. You pay the postage for a return unless the return is due to a shop error, in which case it provides a prepaid label. Refunds are processed within 1 to 2 weeks after the shop receives the parcel.
Using cashback
Open the Fragrance Outlet page at daily cashback, where the current rate is shown (2%). Press the shop button, then shop and pay as usual. In your free account the cashback shows as open and becomes confirmed after the shop has reported the order, normally once the 30-day return window has passed. A returned item reduces the cashback for it. A click on another cashback or voucher site in the same visit can replace the first one.
Practical tips
- Add one more item if your basket sits just under $50, because the shipping charge of $7.50 then disappears.
- Order Express before 1:00 PM EST on a weekday if you are in a hurry.
- Do not open a box you might return, as only sealed items qualify.
- Photograph damage straight away and keep all packaging.
As of October 2026. The shop can change its policies, so the checkout shows the final shipping price.