Shopping at LolaLiza: delivery countries, returns and cashback
LolaLiza is a Belgian fashion retailer with an online shop and its own stores. The shop is organised by country, which is the first thing to understand before you order. We read the delivery and returns page and the help centre on lolaliza.com in October 2026 and pulled out what matters if you shop from outside Belgium. The shop can change these details, so check them again at checkout.
Delivery countries and currency
According to the help centre, lolaliza.com currently delivers in Belgium, the Grand Duchy of Luxembourg, France and the Netherlands. The country and language selector on the shop lets you switch between them, with Dutch, French and English available in Belgium and the Netherlands. Prices are in euros. Other countries such as the UK, the US, Germany or Austria are not on the list, so you would need a delivery address in one of the four countries.
Delivery costs and time
Home delivery with DHL is free for purchases of 50 € or more. Below that amount the shipping fee is 3.95 €. The shop says it delivers your order within 3 to 4 working days after the order confirmation, Monday to Saturday except on public holidays. Orders placed late in the week or at the weekend, and orders during sales periods, can take longer. You can have the parcel sent to a home, work or pick-up address.
If you miss the first delivery, you find a notice in your mailbox. You can ask for a free second delivery, collect the parcel at the bpost pick-up point named on the notice, or have it sent to a GLS Parcel Shop. The GLS option is not available in the Netherlands. After the order is confirmed you cannot change the delivery address, but the carrier email lets you select a new delivery option.
| At a glance | LolaLiza |
|---|---|
| Delivery countries | Belgium, Luxembourg, France, Netherlands |
| Shipping | 3.95 € below 50 €, free from 50 € |
| Delivery time | 3 to 4 working days |
| Return period | 30 days after delivery |
| Return cost | Free for members, 2 € for others |
Returns and refunds
You can send items back within 30 days of delivery. They have to be in their original condition, unworn and unwashed, with the price tag attached. Open the return portal on the shop, log in or enter your order number and the email address you used, pick the items and the reason, and choose how to return. Via DHL you get a return label by email. You can also take items to a LolaLiza boutique, where the refund follows within 3 working days. Boutiques do not refund in cash.
Returns are free for LolaLiza members, except outlet products. Non-members pay 2 € return shipping, deducted automatically from the refund. The refund goes back through the original payment method. Gift cards cannot be returned.
Payment
The methods depend on the country. In Belgium you can pay by Bancontact, PayPal, Visa, MasterCard and Klarna. In Luxembourg the list has PayPal, Visa, MasterCard and Maestro, in France Visa, MasterCard and PayPal, and in the Netherlands Visa, MasterCard, PayPal, iDEAL and Klarna. Klarna lets you pay after 21 days at no extra cost, but only for LolaLiza members.
Using cashback
Open the LolaLiza page at daily cashback, where the current rate (2.5%) and the offers we found are listed with the date they were last checked. Press the shop button there, then shop and pay as you normally would. In your free account the cashback shows as open and becomes confirmed once LolaLiza has reported the order. A returned item reduces the amount for that item.
Practical tips
- If your basket is at 45 €, one more item to reach the free shipping line of 50 € can make sense, but remember that a returned item does not count for cashback.
- Keep price tags on until you are sure, because returns need the original condition.
- Become a member if you expect to send things back, since member returns are free.
- Finish the order in one visit and pause your ad blocker on the shop, since either can break the click.