Shopping at ISEE Hair: shipping, customs, returns and cashback
ISEE Hair (iseehair.com) sells wigs, human hair bundles, crochet hair and clip-ins, with a focus on wear-and-go and lace front wigs. The shop advertises delivery to several countries. Hair is a product where return rules matter a lot, so this guide goes through shipping, customs, payment and the return terms in the order you will meet them.
Where it ships and what delivery costs
A banner on every page reads "Free Shipping For US, UK, FR, etc". The shop does not publish a complete country list, so the cart is the place where you confirm your address. A currency menu offers USD, CAD, GBP, EUR, ZAR and AUD. The payment terms add that all transactions run through PayPal and are based on USD, and the shop takes no responsibility for exchange rate changes. Remote areas can carry an extra carrier charge, and the shop will email you if that happens to your address.
Dispatch, carriers and customs
Orders are handled Monday to Friday, 8:00 to 18:00 GMT+8, and weekend orders go out on Monday unless it is a holiday. Parcels travel with DHL or FedEx, and express shipments need a signature. The shop gives you a delivery estimate when you order, so there is no fixed number of days to quote. Order early for an event, because it does not reimburse shipping for carrier delays.
Customs can open any parcel. The shop says it chooses a route and a low declared value to avoid high duties, and asks you to contact it right away if customs check the package. Import duties are not part of the price you see.
| At a glance | ISEE Hair |
|---|---|
| Free shipping | US, UK, FR and others (banner) |
| Carriers | DHL, FedEx |
| Return window | 15 days, hair unused and unwashed |
| Exchanges | Request within 7 business days |
| Payment currency | USD through PayPal |
Return and exchange terms
The terms promise a return with full refund within 15 days if the hair has not been used or washed. At the same place the shop also says all sales are final due to the nature of the product, so ask support in writing before you rely on a return. Human hair cannot be returned once it is used, and that includes taking it out of the bundle to try it on.
Exchanges must be requested within 7 business days of receipt, for something of equal or greater value, and you pay the return shipping. Defective items have to be reported within 15 business days. If the shop agrees, it replaces the item. Refunds are not given for dissatisfaction with texture or colour, since each bundle varies a little from the photos. Once paid, an order cannot be cancelled. Refused or abandoned parcels are not refunded, and a package marked delivered on carrier tracking is neither resent nor refunded.
Payment methods
The shop accepts Visa, Mastercard, American Express, Discover, Diners, Maestro and JCB, plus PayPal, Apple Pay and Google Pay. PayPal Credit and Afterpay are US only. Pay in 4 covers purchases between 35 and 200 US dollars. Do not choose e-check, because the order waits until the payment clears.
Cashback at ISEE Hair
Open the ISEE Hair page at daily cashback, where the current rate (2.5%) is shown. Press the button there, then shop and pay as you normally would. In your free account the cashback is listed as open and turns confirmed after the shop approves the order. Returned items reduce it again. A code from another site can cost you the cashback, so use the offers on the shop page.
Practical tips
- Keep the hair untouched until you are sure about colour and texture.
- Enter the full address with apartment number and postcode, because wrong details are a main cause of delays and extra charges.
- Photograph the parcel on arrival if you plan to ask for a replacement.
As of October 2026.