Shopping at Gisada: countries, currencies, returns and cashback
Gisada is a luxury brand from Switzerland that sells fragrances and, more recently, fashion through its own website. The shop sells to many countries and shows prices in local currency, but its shipping policy page carries no figures. So the useful details sit in the return policy, the country selector and the support pages. This guide collects what Gisada states there.
Countries and currencies
A country selector in the page footer lists more than 200 countries and regions, each with its currency. Examples from that list are Germany and Austria in euros, the United Kingdom in pounds, the United States in US dollars, Canada in Canadian dollars, Australia in Australian dollars and Switzerland in Swiss francs. Pick your country first, because the prices and the checkout follow that choice. Delivery charges and delivery times for your address are shown in the basket before you pay.
Fragrances, fashion and samples
The catalogue has perfume lines for men and women, candles, gift sets and discovery sets, plus clothing such as T-shirts, hoodies, jackets and denim. Gisada says it offers fragrance samples individually and as discovery sets, so you can try a scent before buying a full bottle. It also runs a flagship store in Zurich.
Returns
You have 14 days after receiving an item to request a return. The item must be in the condition you received it: unused, with tags and in its original packaging, and you need the receipt or proof of purchase. Start by writing to [email protected]. If the return is accepted, Gisada sends a return label and instructions. Parcels sent back without asking first are not accepted.
The policy lists items that cannot be returned: perishable goods, custom or personalised products, personal care goods such as beauty products, hazardous materials, sale items and gift cards. Because fragrances can fall near the personal care wording, ask support before you order a bottle you might want to return. For shipments into the European Union, the page confirms a 14-day cooling-off period in which you can cancel for any reason.
Refunds and exchanges
Once the returned goods are inspected, you get an email about approval or rejection. An approved refund goes back to the original payment method within 10 business days, and the policy adds that your bank may need extra time. If more than 15 business days pass after approval, contact support. Gisada does not swap items directly. The fastest route is to return the item and place a separate order for the new one.
| Topic | What Gisada says |
|---|---|
| Return window | 14 days after receipt |
| Return request | Email [email protected] |
| Refund | Original payment method, within 10 business days |
| Support hours | Monday to Friday, 9:00 to 18:00 CET |
| Support languages | English, German, French |
Customer support
Support answers by email and through a contact form on weekdays and aims to reply within 24 hours on business days. The team helps with sizing, product details and care questions for fashion items.
Cashback
Go to the Gisada page at daily cashback, press the shop button and place your order in the same visit. The cashback rate (3.5%) is shown there. In your free account the reward first appears as open and becomes confirmed after Gisada has approved the order. A returned item is deducted from the cashback.
Before you pay
- Check the delivery charge and the currency in the basket for your country.
- Ask support about returns before ordering a fragrance.
- Keep other voucher or cashback sites closed while you shop, as a later click can replace the first one.
As of October 2026.