Shopping at CyberCart: free shipping, duties, returns and cashback
CyberCart sells electric mobility products such as e-scooters, e-bikes, hoverboards and walking pads, along with accessories. It describes itself as shipping to over 100 countries, which makes the delivery rules the most useful part to read before ordering. This guide covers shipping, taxes, returns, warranty and payment.
Shipping and warehouses
The shop ships to over 100 countries worldwide from warehouses in Germany, France, Poland and the United Kingdom. Your order may leave from the warehouse nearest to you for faster delivery. Delivery is free: CyberCart advertises free door-to-door delivery with DHL, GLS or DPD, and free shipping storewide.
If you order accessories such as helmets or seats together with a scooter, e-bike or walking pad, they may be sent separately from different warehouses and arrive at different times.
How long it takes
Orders are processed within 48 hours, not counting weekends and holidays. Standard delivery then takes 2 to 5 business days, depending on your location and how close the nearest warehouse is. So the total delivery time is the processing time of 0 to 2 business days plus 2 to 5 business days of transit. No shipments leave on weekends or public holidays, and busy periods can cause short delays, in which case the shop emails you.
| Topic | CyberCart |
|---|---|
| Shipping | Free shipping, DHL, GLS or DPD |
| Processing | Within 48 hours |
| Transit | 2 to 5 business days |
| Taxes and duties | Covered by the shop |
| Returns | 30 days, unused products |
| Warranty | 12 to 24 months |
Taxes and customs
The shop states that it covers all taxes and customs duties, so you are not charged additional fees on delivery.
Tracking, changes and damage
When your order ships, an email arrives with the order number, carrier, shipment date and tracking number. You can follow the parcel on the carrier's site or on the shop's "Track My Order" page. To change or cancel an order, write to [email protected] as soon as possible, because orders can only be changed or refunded before they ship. If an item arrives damaged, contact the shop within 3 business days of receiving it.
Returns and refunds
The shop accepts returns of unopened, unactivated or unused products with all original packaging and accessories within 30 days of purchase or delivery, and you need proof of purchase such as a receipt or order confirmation. If the product has a manufacturing defect or the shop made a mistake, contact the after-sales team within 30 days and you get a free return plus a full refund, return shipping included. If the problem was caused by you, you pay for return shipping.
The shop processes a refund within 5 business days after it receives and inspects the item. After that the money usually shows up within 2 to 10 business days, depending on your bank or PayPal.
Warranty
The warranty starts on the delivery date and covers original defects in materials and workmanship. E-bikes carry a 2-year warranty, scooters and hoverboards 1 year. Pole fractures and high-value accessories such as batteries, motors and controllers are covered for 6 months.
Payment and currency
You can pay with PayPal, credit or debit cards such as Visa, Mastercard and American Express, Apple Pay, Google Pay and Klarna, which is available in 19 European countries. PayU adds regional options such as online bank transfers in Eastern Europe. The site has a currency selector, and EUR, BGN, CZK, HUF, PLN, RON and RSD were offered. Support is at [email protected], with an answer promised within 24 hours on business days.
Using cashback
Open the CyberCart page at daily cashback first, where the current rate (up to 3%) and the latest offers are listed with the date they were last checked. Press the shop button and order as usual. In your free account the cashback shows as open and turns confirmed once the shop has reported the order. If you return an item, the cashback for it is deducted.
Tips
- Keep the original box and accessories until you are sure you keep the product, because returns need the full packaging.
- Photograph damage straight away and write within 3 business days.
- Do not wait for a helmet or seat to arrive with the main product, since it may come separately.
- Finish the order in one visit and pause your ad blocker, otherwise the cashback click can get lost.
Stand: October 2026