Ordering from The Aeternum Company: worldwide shipping, duties and returns
The Aeternum Company is a US brand that sells supplements, skin care and hair care and runs warehouses in several regions rather than shipping everything from one place. That is what makes its delivery rules interesting for buyers outside the United States. Here is how shipping, duties and returns work, and how cashback fits in.
Where Aeternum ships
The shop keeps its own stock in the USA, UK, Europe, Canada, Australia, Hong Kong and Japan, and the FAQ adds the Philippines and Singapore to that list. Everywhere else it ships worldwide. The location an order goes out from depends on where you live, and Aeternum asks you to get in touch if you want to know whether your country has local stock now.
Delivery times
Orders are sent within 24 hours, either seven days a week or Monday to Friday depending on location. The shipping policy says to expect an order within 2 to 5 business days. The FAQ is more specific about regions:
- US: typically 2 to 5 business days.
- UK, Canada, Australia, Hong Kong and the EU: typically 1 to 3 business days.
- Other international locations: usually 4 to 7 business days, depending on customs clearance.
Tracking details are sent once the order is dispatched.
Shipping cost and duties
The shipping cost is calculated automatically at checkout. Free shipping is available on eligible orders over US$150. For Canadian checkouts that means the Canadian-dollar equivalent of US$150, converted at checkout, so the exact threshold can move. If a shipping charge looks wrong, email [email protected] with your order number.
The shop says customs and duty charges do not apply: it covers duties and import taxes, and the price at checkout is the final price.
Returns and refunds
Returns are accepted within 30 days of purchase for a full refund. Email [email protected] for return instructions and a free return shipping label. The refund is processed as soon as the parcel arrives, and how long it takes to show up depends on your bank or card provider. The return address is in Fort Pierce, Florida. Purchases that went through ClickBank follow the refund terms of that order instead, and the shop's 30 days do not shorten them.
| At a glance | Aeternum |
|---|---|
| Local stock | US, UK, Europe, Canada, Australia, Hong Kong, Japan |
| Other countries | Worldwide shipping |
| Dispatch | Within 24 hours |
| Free shipping | Free shipping on eligible orders over US$150 |
| Return window | 30 days from purchase |
| Return label | Free, request by email |
Cashback
Go to the Aeternum page at daily cashback, where current offers are listed and checked every day, and the cashback rate is 5%. Press the shop button and then order and pay as you normally would. In your free account the cashback shows as open and turns confirmed once Aeternum has reported the order. A returned product reduces the amount for that item.
Payment and practical tips
Aeternum accepts major credit cards, PayPal, Apple Pay and Google Pay, with the options depending on your region. You can change or cancel an order as long as it has not shipped, so write to support straight away if you need to.
- If your basket sits just below the US$150 free shipping line, check the shipping line in the cart against the price of one more product.
- Finish the order in one visit and keep other cashback or voucher sites closed, since a later click can replace the first one.
As of October 2026