Booking a Turbopass City Pass: delivery by email, cancelling, refunds and cashback
Turbopass sells digital city passes: one ticket that covers a set of attractions in a city for a number of days. Nothing is posted, so the usual shipping questions do not apply. What counts is how the pass reaches you, when it starts, what you can still change and how cancellation works. The help page of the shop answers most of it, and we have sorted the points that matter for travellers booking from the UK, the US or anywhere else.
Cities and languages
The FAQ lets you choose from these destinations: Athens, Barcelona, Dubai, Florence, Hamburg, London, Madrid, Munich, Naples, Paris, Rome, Stratford-upon-Avon, Venice and York. Depending on the city, a pass is valid for 1, 2, 3 or more days, and you can visit each included attraction once in that period. The pass is available in German, English, French, Italian and Spanish.
How the pass is delivered
You receive the City Pass by email, usually a few minutes after your payment is confirmed. The email contains a link to your digital pass, which opens in any browser and needs no app. At the entrance you show the QR code and staff scan it. The pass cannot be used as a printout or offline, so the shop suggests taking screenshots of the QR codes before you go. If you have no email after 24 hours, check your spam folder and then contact customer service.
For some attractions, such as the Vatican, the Colosseum or the Acropolis, Turbopass first has to book special tickets for you. Then it can take a little longer until all documents appear in your pass link. In general the pass is online-only. In Munich and York it is also sold at selected outlets in the city.
Price, payment and what is included
The shop says that all taxes and booking fees are already included in the price of a pass. You can pay with Klarna (Pay Now or Pay Later), PayPal, or by credit or debit card (Visa or Mastercard). Prices come in three categories: adults, teenagers and children. The shop does not offer extra discounts for students, pensioners or people with disabilities on the pass itself, although single attractions may have their own rules. Many passes include partner discounts at restaurants, shops and tour operators, and the full list comes with your digital pass.
| At a glance | Turbopass |
|---|---|
| Delivery | By email, no postal shipping |
| Start | On the date you chose when booking |
| Cancellation | Up to 24 hours before the first day |
| Taxes and fees | Included, no extra booking fees |
| Languages | German, English, French, Italian, Spanish |
Names, dates and changes
Turbopass asks for the first day of use, the names and the ages of all travellers. Some attractions issue personalised tickets, and age-based tickets need proof, so bring a photo ID. A pass is personal and cannot be passed on. You can buy passes for friends and family in their names, and passes for different cities can go into one booking. Extending or pausing a pass is not possible. Changes to the first day, a name or an age go through customer service by contact form or by email.
Cancelling and refunds
All City Passes can be cancelled up to 24 hours before the first day of validity, and the cancellation fees are listed in the terms. Optional tickets, for example for the Vatican, the Colosseum or the Sagrada Familia, are generally not changeable and not refundable. If you do not manage to visit all attractions, you do not get a partial refund, because the pass is priced as a package. Gift cards cannot be refunded or cancelled and stay valid until used, for a maximum of three years. In case of strikes or closures the pass is not extended automatically, so contact customer service in that case.
Using cashback
Open the Turbopass page at daily cashback, where the current rate (up to 6%) and the offers we check every day are listed. Press the shop button there, then choose your pass and pay as usual. In your free account the cashback shows as open and becomes confirmed once Turbopass has reported the order, which for a city pass is usually after your visit dates. A cancelled pass reduces the amount.
Practical tips
- Book popular attractions with time slots early, as the shop recommends, because slots can be full in peak season.
- Check your first day of use twice, since changes depend on customer service.
- Keep other cashback and voucher sites closed while you book, because a later click can replace the first one.
As of October 2026. The shop can change its terms, so check the details at checkout.