Shopping at ZOSI: shipping, delivery countries, returns and cashback
ZOSI sells security camera systems, recorders and accessories, and it runs separate official stores for different regions. Which store you use decides where your order can go, how long it takes and who ships it. The US store at zositech.com is the one this guide is based on.
Which ZOSI store ships where
According to the shipping page, the US store (zositech.com) ships to the United States, Canada, Australia and Japan. The UK store (zositech.co.uk) ships to the United Kingdom. The EU store (eu.zositech.com) ships to these countries: Austria, Belgium, Bulgaria, Croatia, Czechia, Denmark, Estonia, Finland, France, Germany, Greece, Hungary, Italy, Latvia, Lithuania, Luxembourg, the Netherlands, Poland, Portugal, Romania, Slovakia, Slovenia, Spain and Sweden. If your country is not on one of these lists, ask the support team before you order.
Shipping cost and delivery time
ZOSI states free shipping to the US, the UK and most European countries. Orders are processed within one business day. The shop gives these estimates, which it calls a best guess only:
- US and Canada warehouse: 3 to 6 business days to most areas in the US
- European warehouse: generally 2 to 4 business days, up to 8 business days to remote areas
- Australia warehouse: 2 to 5 business days
The parcel goes to a physical address only, because P.O. boxes are not served. You get tracking details by text message and email, and you can also look up an order with the order number and your email address. Check the package when it arrives and refuse it if it is damaged.
| At a glance | ZOSI US store |
|---|---|
| Delivers to | US, Canada, Australia, Japan |
| Shipping | Free shipping stated |
| Processing | Within 1 business day |
| Returns | Request within 30 days of delivery |
| Warranty | 2 years on cameras and recorders, 1 year on accessories |
Returns and refunds
You have 30 days from delivery to request a return, and the goods must be shipped back within that period. Refunds apply only to purchases from the official ZOSI store, not to items bought from other retailers. If you return something for personal reasons, you pay the return shipping, and ZOSI can offer a return label whose cost is deducted from your refund. If the item was dead on arrival or has a quality problem, ZOSI covers the return shipping, but you must send proof of damage within 48 hours of receiving it. Send everything back with all accessories and a trackable service.
Approved refunds go to the original payment method within 7 business days after ZOSI receives and checks the return. A bank dispute started in the meantime can freeze the refund for 60 to 120 days or longer, so talk to the support team first.
Warranty and payment
ZOSI recorders and camera systems carry a 2-year limited warranty, and accessories such as cables, power adapters and solar panels carry 1 year. Remedies are repair, a refurbished replacement or a refund. At checkout you can pay with Apple Pay, Google Pay, PayPal, Visa, Mastercard, American Express, Discover or Klarna. Support is at [email protected].
Using cashback
Open the ZOSI page at daily cashback, where the current rate (3.25%) and the offers we check every day are listed. Press the shop button there, then shop and pay as you normally would. In your free account the cashback shows as pending and becomes confirmed once ZOSI has reported the order, normally after the return window. A returned product reduces the amount for that item.
Practical tips
- Pick the store that matches your country before you fill the basket, because the stores do not ship to each other's regions.
- Use a street address, as a P.O. box cannot be delivered to.
- Photograph damage within 48 hours of delivery if you want ZOSI to pay the return shipping.
- Use the cashback link in the same browser session and avoid other voucher sites while you shop.
As of October 2026. Shops change their terms, so check the checkout page.