Ugeat Hair: worldwide shipping, customs and 100-day returns
Ugeat Hair sells human hair extensions: tape-ins, wefts, pre-bonded tips, clip-ins and toppers. The shop says it ships worldwide, so the practical questions are how long a parcel takes, what happens at customs and which items you can still send back. Here is what the shipping and refund pages say.
Where Ugeat delivers
The shipping page opens with "We offer worldwide shipping". Parcels go out Monday to Friday, and orders placed before 11:00 am PST usually leave the same day. Carriers named are DHL, FedEx, CNE and USPS. Hair extensions come from warehouses in China, the United States and Germany, and the shop chooses the nearest one for returns. Spain is a special case: express delivery is suspended there, so every order for Spain travels with CNE.
Shipping speed and cost
The shop currently offers free standard shipping, which takes 10 to 20 business days. Expedited shipping takes 4 to 7 business days and is paid. Free expedited shipping is not offered right now, with one exception: orders over $130 going to Canada qualify. Expedited fees are not refundable. Processing normally takes 12 to 24 hours, while pre-sale items are made to order and need 15 to 20 days before they ship.
- Use a street address. PO boxes are not accepted for expedited delivery, and international PO boxes are not served at all.
- Check the address twice. The window to change it after ordering is very short; write to [email protected] right away if you must.
- Report a missing parcel within 7 days of the delivery confirmation, because the courier stops helping after that.
Customs, taxes and gifts
Parcels ship from China or America, so buyers outside those regions pay import duties, customs charges and local taxes themselves. Ugeat cannot say in advance how much that is. For EU destinations the shop adds that free promotional gifts cannot be shipped, even if a promotion shows them.
| At a glance | Ugeat Hair |
|---|---|
| Standard shipping | Free, 10 to 20 business days |
| Expedited shipping | 4 to 7 business days, fee applies |
| Processing | 12 to 24 hours, pre-sale 15 to 20 days |
| Return request | Within 100 days of ordering |
| Parcel back to warehouse | Within 14 days of getting the address |
Returns and refunds
You can ask for a return within 100 days of the order date. If both sides agree, the parcel must reach the warehouse within 14 days after you receive the return address. Please do not send anything back privately: the shop keeps half of the order amount for returns it did not approve. Do not refuse a delivery either, since the customer carries the cost of the trip back.
Hair counts as a hygiene product, so the inner packaging must stay closed and the gold thread in place. Dyed or coloured hair cannot be returned, and neither can clearance, promotion, pre-sale or "US Only" items. Exchanges for another length or colour are paid out as store credit, not as a refund of the price difference. Refunds go back to the original payment method within about 5 business days after the shop receives the parcel, plus 3 to 5 days for processing.
Cashback at Ugeat
Open the Ugeat page at daily cashback, check the current rate (6%) and press the shop button. Then order as usual. The cashback appears in your free account as open and turns confirmed once the shop has reported the order. If you send something back, the cashback for that item is deducted.
As of October 2026.