Buying from Trotec: shipping costs, delivery abroad, returns and cashback
Trotec is a German manufacturer of dehumidifiers, heaters, air coolers, measuring devices and power tools. Its online shop at de.trotec.com is run from Heinsberg in Germany and also offers an English language option. This guide sums up what the shop's shipping FAQ and its withdrawal instructions say, with the focus on delivery abroad.
Shipping costs for Germany and Switzerland
For the German shop and the Swiss shop, the shipping price depends on the weight of the order. It is €6.95 up to 20 kg, €7.95 from 20 kg and €29.95 from 30 kg of shipping weight. Particularly heavy or bulky items can carry a different flat fee of €29.95. German islands are served too, at €19.95 for standard shipping or €44.95 for freight forwarding. The exact amount is displayed during checkout before you pay.
International delivery
The FAQ says that Trotec delivers internationally as well. Shipping fees can be higher abroad, and each country has its own page on the shop with the details. For deliveries to countries outside the EU, except Switzerland, customs duties and any other charges levied by the destination country or the local carrier come on top of the shipping fee. Islands outside Germany are currently not possible, which includes the Canary Islands, Ceuta and Melilla, Malta, Cyprus, Guadeloupe, Martinique, La Réunion, Mayotte, French Guiana, French Polynesia, New Caledonia, Saint-Barthélemy, Saint-Martin, Saint-Pierre-et-Miquelon and Wallis-et-Futuna. If you are not sure about your address, customer service will tell you.
Carriers and delivery times
Parcels travel with partners such as UPS, DHL, DPD and Hermes, and large orders may arrive on pallets. You cannot choose the carrier, because the warehouse decides based on package size and destination country. Delivery to a Packstation is not offered. The shop gives no fixed number of days, because transit time differs by carrier and country. If a shipment is more than 3 days late or you got no tracking information, contact customer service in writing, by chat, through the self-service portal or by phone. After a carrier has scanned the parcel, the delivery address can no longer be changed.
Returns
Private customers have a withdrawal right of 14 days from the day they receive the goods. You declare it by email to [email protected] or by post, with or without the model form. For parcel-size goods you pay the direct cost of sending them back. For goods that cannot be sent as a parcel, Trotec collects them and the return costs €79. The withdrawal does not apply to custom-made goods or to sealed goods that are unsuitable for return for health or hygiene reasons once the seal has been removed. If a product arrives damaged, take photos and register a free return in writing, by chat, in the self-service portal or by phone. You then print the label from the shop and ask for a repair or a refund.
Payment
The shop shows PayPal, PayPal instalments, Visa, MasterCard, American Express, Mondu, Amazon Pay, advance payment, Sofort, Apple Pay, purchase on invoice, SEPA direct debit and instalment plans.
| At a glance | Trotec |
|---|---|
| Shipping Germany and Switzerland | €6.95 shipping up to 20 kg, €7.95 from 20 kg |
| Heavy items | €29.95 shipping from 30 kg |
| Abroad | Different shipping price per country, customs outside the EU |
| Withdrawal | 14 days, return costs on you |
Using cashback
Open the Trotec page at daily cashback, where the current rate (2.5%) and the offers are listed with the date of the last check. Press the shop button, then order as you normally would. In your free account the cashback first shows as open and becomes confirmed once Trotec has reported the order. If you return a product, the cashback for it is deducted.
Practical tips
- Check the weight class before you decide on a second device, because the step from 20 to 30 kg changes the shipping line.
- Order for the delivery country you really use, since the shipping price and the customs duties differ by country.
- Photograph a damaged parcel right away, before you register the free return.
- Finish the order in one visit and keep other voucher or cashback tabs closed, because a later click can replace the first one.
As of October 2026.