Shopping at SIRUI: worldwide delivery, free shipping rules and returns
SIRUI makes anamorphic and prime lenses, lights, tripods and other camera support gear, and sells them through its own official store at store.sirui.com. Unlike many US shops it ships worldwide, so the delivery rules differ a lot by country. Free shipping depends on the product group, the destination and the order value, and return rules differ between the US, the EU and everyone else. This guide puts those pieces in order.
Where SIRUI delivers
The shipping policy lists North America (the United States and Canada), a long list of European countries including the UK, Germany, France, Spain, Switzerland and Austria, much of Asia, Australia and New Zealand, and a group of other countries such as the Czech Republic, Cyprus, South Africa and Kazakhstan. The shop adds that certain regions may not be covered, so enter your address in the cart before you plan around a delivery. Parcels go with carriers such as FedEx, DHL and UPS.
Shipping cost and free shipping
The shop offers free shipping to most countries. What you pay otherwise is based on the total weight of the items and shown at checkout. The free shipping line depends on the product group:
- Lenses to the US: free shipping from $299.
- Lenses to the EU, UK, Canada, Australia, New Zealand and parts of Asia: free shipping from $699.
- Lights to the US, EU, UK, Canada, New Zealand and Asia: free shipping from $299.
- Tripods and camera accessories: free shipping from $149.
Outside the US the thresholds can move with the exchange rate, because everything is converted from US dollars. Free shipping does not apply to Colombia, Guatemala, Ecuador, Martinique, Chile and Peru. The IronStar 75 mm, 100 mm and 135 mm lenses and the Vision Prime 15 mm, 75 mm and 150 mm lenses are also excluded, and their shipping is calculated at checkout.
| At a glance | SIRUI store |
|---|---|
| Delivery | Worldwide, but not every region |
| Processing | Usually within 0 to 1 business days |
| Transit | Mostly 3 to 7 business days after dispatch |
| Free shipping | Free shipping depends on product group and country, from $149 |
| Returns | 30 days, US and EU only |
Delivery times
An order is usually processed within 0 to 1 business days. After dispatch, shipping takes 3 to 7 business days in most cases, depending on the address. If your order has several products, it may arrive in separate shipments at different times. A tracking email follows the dispatch. These are estimates and not a guarantee, and customs delays are outside the shop's control. If a package is damaged or lost, contact SIRUI within 21 days of the delivery confirmation, or compensation may no longer be possible.
Duties, VAT and payment
The buyer counts as the importer. Import taxes, customs duties and sales tax levied by your country are yours to pay, and SIRUI says it has no influence on them. For payment the shop accepts cards, PayPal, Apple Pay, Google Pay, Meta Pay, Shop Pay and Klarna, which splits a purchase into four payments.
Returns and warranty
For a full refund the item must be unused and returned within 30 calendar days of receipt, in the condition it arrived. If the packaging has been opened, a packaging fee and a depreciation fee are charged. You need the receipt or another proof of purchase. According to the policy, returns for non-manufacturing defects are accepted in the US and EU countries, and other countries do not get them. You pay the shipping to the designated service center, and fees can be deducted from the refund. After the shop accepts the return, the refund goes to the original payment method within 7 business days. Exchanges are only for defective or damaged items. SIRUI also gives free warranty service for faults caused by materials or workmanship, and for that you send the warranty card with the proof of purchase.
Using cashback
Open the SIRUI page at daily cashback, where the current rate (2.5%) is shown and the offers are checked every day. Press the shop button there, then shop and pay as you normally would. In your free account the cashback shows as open and becomes confirmed after SIRUI has reported the order. A returned product reduces the cashback for that item.
A few practical tips
- Check the product group before you count on free shipping, since a lens needs a much higher order value than a tripod outside the US.
- Outside the US and EU, ask the support team before you order, because returns may not be possible.
- Pause your ad blocker on the shop and keep other cashback and voucher sites closed while you shop, since a later click can replace the first one.
As of October 2026. Thresholds and rules can change, so check the cart before you pay.