Shopping at lubluelu: free shipping, delivery by region, returns, warranty and cashback
lubluelu is a smart home cleaning brand: cordless stick vacuums, floor and carpet cleaners, robot vacuums, upholstery and stain removers, window cleaning robots, garment steamers and mattress vacuums. The German store at lubluelu.com/de sells these directly, and its policies explain delivery to Europe, the UK, Australia and the US.
Free shipping and delivery times
The shop says all orders ship free of charge, and the total in the cart is only what you pay for the products. Orders normally leave within 24 to 48 working hours after purchase. The delivery table lists warehouses and carriers by region:
| Region | Warehouse and carriers | Delivery time |
|---|---|---|
| Europe | Germany warehouse, DHL, GLS, GC | 2-7 working days |
| Europe, remote areas | Germany warehouse | 5-10 working days |
| UK and Ireland | UK warehouse, DHL, EVRi, Yodel | 2-5 working days |
| Australia | AU warehouse, AUPost | 2-5 working days |
| United States | US warehouse, USPS, UPS | 2-7 working days |
These dates are best estimates and depend on the delivery address. Once the order ships, you get an email with a tracking number. If your basket contains both appliances and accessories, they may arrive in separate parcels with different tracking numbers. A PO box address does not work for express delivery, and you have to sign when the parcel arrives. The shop also says buyers of its official store do not pay extra duties or taxes.
Optional carefree delivery
At checkout you can add the Sorglos delivery protection, a paid option provided with the partner Seel that covers loss, theft or damage during shipping. It must be bought at checkout and cannot be added after shipping. Claims run through the email from Seel: loss within 90 days of the order date, damage or theft within 7 days of the delivered status.
Returns, refunds and warranty
A purchase made directly at lubluelu.com can be returned within 30 days of receiving the product for a full refund. The shop refunds the price, but does not offer exchanges. Main devices such as vacuums, floor cleaners and robots can go back without giving a reason, in original condition with original packaging and all accessories. Accessories are only covered for quality defects, and purchases from third parties like Amazon, TikTok or eBay are not part of this policy.
Contact customer service at [email protected] with the order number and the reason. If you return for a reason unrelated to quality, you pay the return shipping. For a proven defect the shop pays. The refund goes to the original payment account or to your lubluelu credit, as you choose, within 3 working days after the warehouse has checked the goods.
The official warranty is 24 months for the main body, motor and similar main parts, 12 months for the battery pack, and consumables such as filters, brushes or mops carry no warranty. If the outer box is visibly damaged on arrival, refuse delivery. If only the contents are damaged, contact support within 24 hours with photos.
Payment
You can pay by credit or debit card, PayPal, or with Klarna in four equal installments, which carry no interest or fees when paid on time.
Using cashback
Open the lubluelu page at daily cashback to see the current rate (up to 3.5%) and the offers with the date of our last check. Press the shop button and order as usual. The cashback shows as open in your free account and turns confirmed once lubluelu has reported the order. A returned item reduces the amount.
Practical tips
- Open the box and test the device soon, because the 30 day return window starts on receipt.
- Keep the original packaging and all accessories if you might send it back.
- Photograph the outer box on arrival, the shop asks for it in case of damage.
- Pause your ad blocker and finish in one visit so the cashback click is not lost.
As of October 2026