Buying from Land of Rugs: delivery to the UK and Ireland, forwarders, returns and cashback
Land of Rugs is a rug retailer based in Derby, England. It sorts its range by size, colour, room and style, from small rugs up to 150 cm in length to extra large ones of 3 to 5 metres, plus runners, round rugs, outdoor and washable rugs. A rug is a bulky parcel, so delivery area, delivery time and the return process matter more than for most other purchases. Here is what the shop's delivery and returns pages say, with the international part first.
Delivery outside the UK
The shop delivers to the United Kingdom and to the Republic of Ireland. For Ireland there is a fixed delivery charge, which is calculated at checkout. Everything sent outside the UK goes DDU (Delivered Duty Unpaid). That means you arrange and pay any customs charges, import VAT or handling fees that the destination country applies.
Land of Rugs does not ship directly to addresses outside the UK and Ireland. For the rest of the world it points customers to freight forwarders. These companies give you a UK address, you enter it as the delivery address when you order, and the forwarder takes care of the onward journey, often letting you combine several orders. The shop names a few independent forwarders as examples and says it is not responsible for the international leg of the trip. Ask your forwarder about price and rug size limits before you order.
Delivery in the UK
Delivery is free to mainland England, Wales and most Scottish regions. Remote postcodes, such as parts of the Scottish Highlands and Islands, Northern Ireland, the Channel Islands and offshore locations, can carry a small shipping surcharge, which the checkout works out from your postcode. Most orders arrive in 1 to 3 working days, and the shop says delivery is usually within five working days. If nothing has arrived after 10 days, contact customer service.
For a faster delivery you can phone the sales team before ordering. If stock is available, an upgrade to Next Day is possible for a small surcharge. For the Next Day rugs, complete the purchase before 12:00 noon. You get tracking details by text message or email. Most deliveries need a signature, although some couriers photograph the parcel at the door instead. For flats, meet the courier at the main entrance, because couriers are often told not to carry items up several flights of stairs. Refuse a parcel with visibly damaged packaging.
| At a glance | Land of Rugs |
|---|---|
| Mainland UK | Free shipping, 1 to 3 working days for most rugs |
| Remote UK postcodes | Shipping surcharge possible, shown at checkout |
| Republic of Ireland | Fixed delivery charge, DDU |
| Rest of the world | Only via a freight forwarder |
| Returns | 30 days from the day the order arrives |
Returns and refunds
You have 30 days from the day your order arrives to send a rug back. The refund goes to the payment method you used, once the rug has reached the shop in good condition. The steps are simple: pack the rug in the original packaging or in strong waterproof wrapping, put a note with your order number in the box, book a collection, ask for delivery to addressee only, and send it to the Derby warehouse. Returns are at your cost, and you should insure the parcel, because the shop cannot cover a rug lost or damaged on the way back.
Land of Rugs checks the returned rug within 3 working days and emails you to confirm the refund. After that, allow up to 3 working days for it to show on your account. A rug that arrives wet, torn or unwrapped may bring a cleaning charge, and in serious cases no refund. The warehouse takes returns Monday to Friday from 8:30am to 3:00pm.
Using cashback
Open the Land of Rugs page at daily cashback, where the current rate (2.5%) and the offers we check every day are listed. Press the shop button there, then choose your rug and pay as usual. In your free account the cashback shows as open and becomes confirmed once Land of Rugs has reported the order, normally after the 30-day return window. A returned rug reduces the amount.
Practical tips
- Measure the room and the doorways first, since the size categories on the site are by length.
- Keep the original packaging until you are sure you keep the rug, as it is the best option for a return.
- Finish the order in one visit and pause your ad blocker on the shop.
- Keep other cashback and voucher sites closed while you order, because a later click can replace the first one.
As of October 2026. The shop can change its terms, so check the details at checkout.