Himiway e-bikes: US shipping, return fees, warranty and cashback explained
Himiway sells electric bikes and parts, and its US store at himiwaybike.com is the one this guide is about. An e-bike is a big, heavy parcel, so the rules for delivery and returns matter more here than at a normal web shop. Read the return section in particular before you order.
Where the US store delivers
The shipping policy says free shipping applies to the lower 48 states of the US. The shop cannot ship to Hawaii, Puerto Rico or Alaska, and it does not ship to PO boxes or APO addresses. At the top of the site there is a country selector with United States, Deutschland, Canada and United Kingdom. The details below describe the US store only.
Shipping cost and delivery time
All orders in the US store come with free shipping. Orders that are in stock usually leave the warehouse on the next business day. Standard delivery within the contiguous United States typically takes 5 to 10 business days from the order date, and busy seasons or remote locations can add time. Pre-orders and backorders follow the shipping date on the product page. If an in-stock order has not arrived after 14 business days, write to [email protected].
If tracking says the bike was signed for but you do not have it, tell the shop within 3 business days. After that it refers you to the carrier.
| At a glance | Himiway US store |
|---|---|
| Delivers to | Lower 48 US states |
| Shipping | Free on all orders |
| Delivery time | 5 to 10 business days, standard |
| Return period | 15 days for a refund |
| Warranty | 2 years on bikes |
| Payment | Cards, PayPal, Klarna |
Returns, fees and damaged bikes
The refund policy is stricter than most. A new and unused item can go back for a full refund within 15 days, but return shipping is charged: $300 for bikes, $100 for the C1 kids bike, $50 for wheels, motors, batteries and trailers and $35 for other products. A bike ridden up to 10 miles can still be returned within 15 days, with return shipping at your cost plus a 30% restocking fee.
Later or heavier use gets expensive. Between 15 and 30 days, or between 10 and 20 miles on the odometer, the shop deducts 50% of the order amount plus return shipping. Beyond 30 days or 20 miles, returns are not accepted. Send everything back in the original packaging with battery, charger and keys.
If the bike arrives damaged, inspect it immediately and report it within 48 hours with photos, and keep it unused. After verification the shop arranges a free replacement and return. Cancelling an order before shipping costs a 4% handling fee.
Payment and warranty
The store accepts PayPal, Klarna (four interest-free installments, if Klarna approves you) and cards from Diners Club, Discover, Mastercard, Visa and American Express. If a card is declined by the fraud check, choose PayPal at checkout and use the card option on the PayPal page without registering.
All Himiway bikes come with a 2-year manufacturer warranty against manufacturing defects. Free accessories are not covered. The shop's FAQ lists shorter periods for some parts, so read the warranty page for your model.
Using cashback
Open the Himiway page at daily cashback and press the shop button. The current rate (1.25%) is shown on that page. Then order as usual in the same session. Your cashback appears in your free account as open and is confirmed after the shop has reported the order, which for a bike means after the return window. A return removes the cashback for that order.
Before you order
- Choose the model carefully, because a return costs hundreds of dollars in shipping even when you return it unused.
- Do not ride the bike more than needed to check it, since the odometer counts.
- Keep the box and all packaging until you are sure.
- Close other voucher and cashback tabs, because a later click can replace the first one.
As of October 2026.