Shopping at GL.iNet: countries, shipping from China or local warehouses, returns
GL.iNet builds travel routers, home and cellular routers, remote KVMs and IoT gateways, and sells them in its own web shop. The company is based in Hong Kong with a US entity in Virginia, and it ships to a long list of countries. Local warehouses and a warehouse in China mean delivery time and import charges depend on where your parcel starts. The policy pages explain how.
Which countries GL.iNet ships to
The shipping policy lists these regions. The store ships to Canada, Chile, Colombia, Costa Rica, Mexico, Jamaica, Uruguay and the United States in the Americas, to most of Europe including Germany, Austria, Switzerland, the United Kingdom, Ireland, France, Italy, Spain, the Netherlands, the Nordic countries and Ukraine, and to Australia and New Zealand. Asia covers Japan, South Korea, Singapore, Hong Kong SAR, Taiwan, India, Israel, Saudi Arabia and the United Arab Emirates, among others. Africa is limited to Algeria, Angola, Gambia, Ghana, the Republic of the Congo, Reunion, South Africa and Zambia. Countries not on the list are treated as non-shippable.
The country selector at the bottom of the shop switches the storefront and the currency. Product variants can differ by location.
Shipping costs and delivery time
Where your parcel ships from decides the cost and the time:
- Local warehouse (US, UK, EU, CA): standard shipping in 5 to 12 business days, free shipping.
- China: standard shipping in 5 to 15 business days, free for eligible products.
- China, International Express: 3 to 12 business days, the shipping cost is calculated at checkout.
Free standard shipping applies to eligible orders in selected countries. Accessories, bulk orders and certain special products are excluded unless stated otherwise. For Hong Kong SAR, Macau SAR and Taiwan, standard delivery is usually 3 to 7 business days. The options and final shipping price appear at checkout for your address. Remote areas can add transit time and a remote area fee. Standard rates on the site generally apply to packages under 1 kg.
Orders are processed and dispatched within 1 to 3 business days after payment confirmation, pre-orders excepted. You receive a shipping confirmation with tracking, and the tracking page can take 24 to 72 hours to update. Carriers include DHL, FedEx, UPS, USPS and Amazon Logistics, chosen by the shop. PO boxes, military addresses and some remote islands are not supported.
Customs, VAT and invoices
For international orders that ship from China, you pay import duties and customs clearance fees that your country charges, and the shipping price does not include them. For the EU, the prices on the site already include VAT. An invoice goes out with international orders, and the shop sends an official one by email if you ask for it.
Returns and warranty
GL.iNet offers a 30-day money-back return for any reason on products bought in its own shop. Bulk orders of 10 or more units of the same product are excluded. You pay return shipping unless the item is defective or wrong. The refund leaves out original shipping fees and duties and is usually processed within 10 business days after the shop has received the parcel. Damaged or incorrect items must be reported within 7 calendar days of delivery. Opened or activated SIM and eSIM cards are not refundable for a wrong purchase.
The warranty lasts 24 months for routers, remote KVMs and gateways, and it applies only in the country or region of purchase. Using the device across borders can void it.
| At a glance | GL.iNet |
|---|---|
| Local warehouse | Free standard shipping, 5 to 12 business days |
| From China | 5 to 15 business days, free for eligible products |
| Processing | 1 to 3 business days |
| Returns | 30 days for any reason |
| Warranty | 24 months for routers and KVMs |
Cashback with GL.iNet
Open the GL.iNet page at daily cashback and press the shop button. The rate is shown there (up to 4%) with the offers we check every day. Order as usual. The cashback first appears as open in your free account and turns confirmed once GL.iNet has reported the order. A returned product reduces it.
Practical tips
- Choose your country in the selector first, so the correct warehouse, product variant and VAT are used.
- Request address changes or cancellations within 8 hours of ordering.
- Check the shipping source at checkout: a parcel from China can mean customs charges.
- Finish the order in one visit and keep other cashback or voucher sites closed.
As of October 2026