Fidelis dog food: delivery areas, shipping costs, returns and cashback
Fidelis is a dog food brand with a Spanish online shop at fidelis.es. It sells fresh menus in jars, frozen menus, dehydrated food, natural snacks, dental chews and supplements. The shop is written in Spanish, delivers to a short list of destinations and treats frozen food separately. This guide sums up the shipping, returns and contact rules from its policy pages for private customers.
Where Fidelis delivers
For private customers the shipping policy names mainland Spain, the Balearic Islands, Portugal and Andorra. The Canary Islands are not available for direct online purchase, and the shop asks you to contact the team if you need an arrangement there. Austria, Germany, the UK or the rest of the world are not part of the policy.
Shipping costs and delivery times
Standard products are priced by destination. In mainland Spain shipping costs €5.99, it is free from €50, and delivery takes 2 to 4 business days. The Balearic Islands cost €8.99 to €12.99 depending on weight, with no free shipping and 5 to 8 business days. Portugal costs €6.99 to €9.99 depending on weight, shipping is free from €100 and delivery takes 5 to 8 business days. For Andorra shipping runs from €14.99 up to €250 by weight, there is no free shipping and delivery takes 5 to 8 business days. Andorra orders can also carry taxes, fees or customs charges that are not part of the order price.
Frozen products
Frozen menus travel with a specialised cold-chain carrier and have their own conditions. They go to mainland Spain only, shipping costs €9.90, there is no free shipping and delivery takes 5 to 8 business days. Frozen products cannot currently be bought online for the Balearic Islands, Portugal, Andorra or the Canary Islands. If an order mixes products with different logistics, it may arrive in more than one shipment. The shop does not deliver on Sundays or public holidays, and the listed times are estimates.
Returns and complaints
Spanish consumer law does not give a right of withdrawal on food and perishable goods, so Fidelis does not accept returns of pet food once it has been delivered. Complaints are accepted for defective products, damage in transport and order errors. The returns policy asks you to get in touch within 24 hours of receiving the order, with the order number, a description and photos. The terms of service mention 48 hours for visible damage, so contact the shop on the day of delivery. After checking, the seller replaces the product or refunds it. Jars are sold in multiples of 6.
The contact page gives the address [email protected]. The company works mostly by email and has limited phone availability, so send nutrition questions there too.
| At a glance | Fidelis |
|---|---|
| Delivery | Spain, Balearics, Portugal, Andorra |
| Shipping Spain | €5.99 shipping, free from €50 |
| Delivery time | 2 to 4 business days in mainland Spain |
| Returns | No returns of food, claims for damage within 24 hours |
Using cashback
Open the Fidelis page at daily cashback, where the current rate (up to 4%) and the offers are listed with the date of the last check. The page is in Spanish, the shop button works the same way as everywhere else. Press it, then shop and pay as usual. In your free account the cashback first shows as open and becomes confirmed once Fidelis has reported the order. If a refund is paid out, the cashback for that part is deducted.
Practical tips
- In mainland Spain a basket at €46 or €47 often costs less with one extra snack than with the €5.99 shipping fee.
- Since returns of food are excluded, check flavour and pack size before you pay.
- Open the parcel on the day it arrives and photograph any damage right away.
- Finish the order in one visit and keep other voucher or cashback tabs closed, because a later click can replace the first one.
As of October 2026.