Delsey Paris US store: UPS shipping, free delivery threshold, 100-day returns and cashback
Delsey Paris is a French luggage brand, and us.delsey.com is the version of its online store for customers in North America. Suitcases are bulky and often a gift or a trip purchase, so it pays to know the delivery and return terms before you pay. This guide follows the US store.
Where the US store delivers
The shop delivers to the contiguous United States, meaning the 48 states and D.C., and to Canada. It does not ship to Alaska, Hawaii, US APO or FPO addresses or US territories, and it says shipping to Mexico and Central America is not available at this time. Delsey is headquartered in Paris. For delivery outside North America, the shipping policy sends you to the brand's international site, which lists availability for your country.
Shipping costs
In the contiguous US, consumer orders below $199.99 before taxes and after discounts go with UPS Ground Standard, and the price depends on the destination and appears at checkout. Orders of $200.00 or more qualify for free standard shipping by UPS Ground. Canadian customers also get standard ground shipping with the price at checkout, but free shipping is not available to Canada.
How long delivery takes
The shipping page quotes 2 to 5 business days for delivery, depending on location, and asks for 1 to 2 business days of order processing before that. Orders are processed Monday to Friday, 9 AM to 5 PM Eastern time, excluding federal holidays. The page also says orders placed on us.delsey.com are usually shipped within 5 to 7 business days, so if you have a deadline, allow the longer span. An order can arrive in more than one package. You receive an email with the tracking number when the items ship.
| At a glance | Delsey US store |
|---|---|
| Delivers to | Lower 48 states, D.C. and Canada |
| Shipping | Free from $200 in the US, Canada always paid |
| Carrier | UPS Ground |
| Delivery time | 2 to 5 business days |
| Return period | 100 days from shipment |
| Return label | Prepaid, cost deducted from refund |
Returns
You may return unused merchandise within 100 days of the original shipment for a refund. Allow 14 business days for the shop to process the return, and one to two billing cycles for the credit to show on your card statement. Items must be brand new and unused, with hang tags and packaging intact. You start the return in the Online Return Center, print the prepaid label and put the return authorization into the parcel.
The prepaid label is not free for you in the end: the cost of return shipping is deducted from the refund once per item, $25 for suitcases or duffels and $15 for small bags in US dollars. If an item was part of a promotion, a refund may be reduced. Delsey does not do exchanges. Return the item and place a new order for the size or colour you want.
If something arrives damaged, defective or wrong, contact customer service within 72 hours of delivery with photos. When the warehouse confirms the problem, the return fee is waived.
Warranty
The shop points to a limited worldwide warranty for quality assurance. The conditions are on its warranty page, so look there for the model you buy.
Using cashback
Open the Delsey page at daily cashback and press the shop button. The rate (2.5%) is listed on that page. Order in the same visit. Your cashback shows as open in your free account and is confirmed after the shop reports the order, normally after the long return window. A return takes the cashback for that item back off.
Tips before you order
- Keep tags on until you are sure, since returns need hang tags and packaging.
- If your basket is just under $200, check whether adding something small pays off in shipping.
- Report transit damage within 72 hours.
- Close other voucher and cashback sites while you shop.
As of October 2026.