CyberCart Polska: free EU delivery, 30-day returns and cashback
CyberCart Polska at cybercart.pl is a Polish-language shop for electric scooters, e-bikes, electric balance boards and treadmills, plus accessories. Prices on the site are shown in zł. The shipping page is more interesting for people outside Poland than the shop's look suggests: it says orders go to the countries of the European Union, with the UK excluded. Here is what the shop itself writes about delivery, returns and payment.
Delivery countries and shipping cost
According to the shipping policy, all orders are sent to EU countries, but not to the United Kingdom. The shop also lists addresses it cannot serve: PO boxes, military addresses (APO, FPO, DPO) and the UK. Shipping is free on all products, and the help page adds that the parcel comes to your door with DHL, GLS or DPD. One exception is mentioned: for orders to non-continental EU territories such as French Guiana or the Canary Islands, additional shipping fees may apply. The prices shown include VAT.
How long delivery takes
Orders are prepared for dispatch within 48 hours, not counting weekends and public holidays. Standard delivery then usually takes 2 to 3 working days, depending on where you live relative to the warehouses. The banner on the home page speaks of 3 to 7 days, so plan with the longer range. Remote areas can take longer, and busy periods may cause small delays. When the parcel leaves the warehouse you receive an email with tracking numbers, and the tracking usually updates within 24 to 48 hours. If it has not updated after 10 working days, the shop asks you to write to [email protected].
| At a glance | CyberCart Polska |
|---|---|
| Delivery area | EU countries, not the UK |
| Shipping | Free on all products |
| Dispatch | Within 48 hours |
| Transit | 2 to 3 working days, home page says 3 to 7 days |
| Carriers | DHL, DPD, GLS |
| Return window | 14 days unused, 30 days used, 30 days for defects |
| Warranty | 2 years |
Returns and cancellations
You can cancel for a full refund before the order ships. Contact customer service within 24 hours of ordering, because additional charges apply once the parcel is on its way. If the parcel has already shipped but has not arrived yet, you can simply refuse it on delivery, and the shop then charges a return fee of 10 percent.
For returns that are not about quality, the shop distinguishes two cases. An unused e-bike or e-scooter can be returned within 14 days of receipt, as long as it is in its original packaging, and the shop charges a fee of 10 percent. A used product can be returned within 30 days if its total mileage does not exceed 5 km, with a fee of 15 percent depending on condition and use. In both cases you pay the return shipping. After 30 days the shop accepts no returns or exchanges for reasons other than quality, and accessories are not returnable for such reasons at all.
If a product has a quality defect within 30 days, return and exchange are free and the shop covers the return shipping. Write to customer service with photos or a video, and you receive an RMA number and instructions. Refunds go back to the original payment method within 5 to 10 working days after the shop has received and checked the product. After 30 days, defects fall under the 2-year warranty, which means repair or spare parts instead of a refund.
Payment
The payment page lists credit and debit cards (Visa, Mastercard, American Express), BLIK, PayPal, Apple Pay, Google Pay, Klarna and PayPo. Cards, PayPal, Apple Pay, Google Pay and BLIK are charged immediately, while Klarna and PayPo follow their own pay-later terms.
Using cashback
Your cashback starts at CyberCart Polska page at daily cashback, where you see the current rate (up to 3%) and the available offers. Press the button for the shop and complete your purchase without changing anything about how you pay. After the order, the free account shows an open entry that becomes confirmed once the shop has reported it. If a parcel goes back, the matching cashback is removed. Using a foreign voucher code as well can lead to the cashback being lost.
Practical tips
- Check the delivery address field carefully. The shop is not liable for losses caused by wrong address data.
- Keep all original packaging until you are sure you keep the product, since a return needs it.
- If a parcel arrives damaged, write to [email protected] within 5 working days and keep the packaging and the damaged item.
- Browse more electronics and sports shops in the sport and outdoor category.
As of October 2026.