Shopping at Cosyfeet: delivery, overseas orders, 90 day returns and cashback
Cosyfeet is a UK company that makes extra roomy shoes, slippers, socks and hosiery for people who need more space. It sends from Somerset, and the delivery page spells out what UK and overseas customers pay and how the generous returns work.
Delivery inside the UK
Standard delivery costs £5.75 shipping per order, however many items are in the basket. The shop explains that its contract with the carrier means the same charge for every parcel, even for a small, light item. Tracked Priority Despatch costs £7.50 per order and the shop guarantees same-day dispatch for orders placed before 2pm Monday to Friday.
- Standard: dispatch within 24 hours of receipt, occasionally up to 48 hours, then Royal Mail Tracked Services aiming for 48 hours.
- Priority: Royal Mail Tracked 24, aiming for delivery within 24 hours of dispatch.
- A few Foot Care and Wellbeing items ship straight from suppliers, so they can take longer and cannot go by priority.
- Some remote areas have restrictions, and BFPO addresses pay the standard UK rate.
The shop notes that the delivery times are aims, not guarantees. If a parcel has not arrived 10 working days after dispatch, call 01458 447275 or email [email protected] and it is sent again.
Ordering from outside the UK
Cosyfeet dispatches most items abroad, with exclusions linked to its logistics partners. Costs and delivery estimates appear in the checkout, and the shop lists items it cannot send overseas. Its free delivery offers do not apply outside the UK. Delivery outside the EU does not incur VAT, and you are liable for any import duties. Items cannot be marked as gifts.
If you want goods sent to several addresses, place a separate order for each, and each carries its own delivery charge. An order with a pre-order item ships as a whole once everything is available. A banner on the site adds that customers in Australia are served through a local distributor.
| Topic | Cosyfeet |
|---|---|
| Standard UK delivery | £5.75 shipping per order |
| Priority UK delivery | £7.50 shipping per order, same-day dispatch before 2pm |
| Outside the UK | Shipping shown in checkout, no free delivery offers |
| Money back guarantee | 90 days |
| UK returns | Free |
Returns and the 90 day guarantee
Everything is covered by the No Quibble 90 Day Money Back Guarantee: if you are not satisfied for any reason, send it back within 90 days for an exchange or refund. UK returns are free, either by dropping the prepaid label parcel at a Post Office or by a free Royal Mail home collection. For hygiene reasons socks, hosiery and foot comfort items are only accepted if sealed and unused, unless faulty.
From abroad it works differently. If you paid through Global-e, use the returns portal named on your order confirmation. Otherwise you send the parcel to the Returns Dept in Street, Somerset yourself and should keep proof of posting. There are no exchanges for orders outside the UK, so return the goods and order again. Canadian shoppers can request a refund of duties and taxes on returned items.
Using cashback
Open the Cosyfeet page at daily cashback to see the current rate (2%) and the offers with the date of the last check. Press the shop button, then order as normal. The cashback shows as open in your free account and turns confirmed once Cosyfeet has reported the order. A returned item reduces the amount.
Practical tips
- Because delivery is charged per order, putting everything in one basket costs less than several small orders.
- Pay attention to the payment choice. The shop cannot exchange orders paid with Clearpay, so you would return for a refund and reorder.
- Open socks and hosiery only when you want to keep them, since opened ones cannot go back.
- Finish in one visit and pause your ad blocker, otherwise the click can get lost.
As of October 2026