Shopping at the XPPen store: free delivery countries, returns and cashback
XPPen is a maker of graphics tablets and pen displays, and its official German store at storexppen.de sells to several European countries. The company behind it is Hong Kong based, but most products ship from a warehouse in Germany. We read the shipping conditions, the order and payment page and the return guarantee on storexppen.de in October 2026. Below is what matters if you order from outside Germany.
Free delivery and countries
The store states that delivery is free to France, Belgium, Germany, Spain, Italy, Luxembourg, the Netherlands, Portugal, Ireland and Austria. For Switzerland it says delivery usually comes with shipping costs, and it does not give a price. The banner at the top of the site advertises free shipping, a 24-month warranty and a 30-day money-back guarantee. Orders can only be accepted for the regions on the list in the checkout. The store says it ships to the US, to the EU and to Australia with UPS, DHL or FedEx, and to Asia-Pacific with EMS or China Post.
How long it takes
Delivery to Germany usually takes 2 to 4 days. For Austria, the Netherlands, Switzerland and Ireland it takes 1 to 3 days longer. Most products come from the warehouse in Germany. If a product or accessory has to come from another country, the shop says delivery can take 5 to 12 days. The order page adds that orders in stock placed Monday to Friday are processed and shipped within 2 working days, and that the parcel arrives within 1 to 20 working days from the shipping date. Because the range is so wide, treat the shorter times as the usual case and the longer ones as the limit.
Wrong or incomplete addresses are a common reason for delay, so enter the address exactly as it appears on your card statement. If a carrier returns the parcel as undeliverable, you have to place a new order. If your parcel has not arrived after a few days, write to [email protected] with the order number.
Taxes and duties
The store states that you are responsible for any sales, use, customs or other government taxes and fees on your purchase. It shows the taxes it knows of at checkout, and it warns that the taxes actually charged can differ from that amount. The original shipping cost is not refunded when you return an item.
Returns
XPPen gives a 30-day money-back guarantee, counted from the day you receive the goods. You request the return in your customer account, as a guest through the order lookup, or by email. After your request the shop sends a confirmation with the return address and a link to track the return. You have 7 calendar days to send the parcel back and to enter the tracking number in the returns portal. Without a valid tracking number the return cannot be processed.
Displays and tablets can only be returned in their original box; without it the shop can deduct 10% of the purchase price. For a return without a reason you pay the shipping yourself. If the product is faulty or the wrong item was sent, the shop provides a free label, but you need to send photos or a video of the problem. After the inspection the refund is made within 3 working days to the original payment method. Damage caused by improper handling or repair attempts excludes a return. The warranty of 24 months applies only to products bought in the official store.
Payment
The store accepts PayPal, credit card, Klarna and iDEAL.
| At a glance | XPPen store |
|---|---|
| Free delivery | FR, BE, DE, ES, IT, LU, NL, PT, IE, AT |
| Delivery to Germany | 2 to 4 days |
| Switzerland | usually with shipping costs |
| Return | 30 days, tracking number within 7 days |
| Warranty | 24 months |
Using cashback
Open the XPPen page at daily cashback. It is a German-language page that shows the current rate (up to 4.5%), the offers we found and the date of the last check. Press the shop button, then order as usual. The cashback shows as open in your free account and becomes confirmed after XPPen has reported the order. A returned product reduces the amount. The store runs its own points and cashback programme as well; the cashback described here is the one from daily cashback.
Tips
- Keep the original box until you are sure you keep the device, because without it 10% can be deducted from a return.
- Make a note of the tracking number the day you ship a return, since you only have 7 days to enter it.
- Pause your ad blocker while you shop, so the cashback click is not lost.