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Guides

Shopping at Wahy London: UK delivery, overseas orders, returns and cashback

· 2026-09-27

Wahy London is a London company selling honey, loose leaf tea, dates, chocolate-covered nuts and gift hampers, with ZamZam water and black seed products alongside. Most customers are in the UK, but the site also has a country selector for overseas orders. Below is what the shop's delivery and returns pages say, so you know the cost, the timing and the rules for liquids and customs before you pay.

UK delivery options

Wahy offers three options for UK orders. Standard delivery takes three to five business days and shipping costs £5.95. Express delivery, for orders placed Monday to Friday before 11am, takes one to two business days and shipping costs £9.95. Orders of £100 or more qualify for free express next day delivery on the same Monday to Friday terms.

OptionTimeShipping cost
Standard3 to 5 business daysShipping £5.95
Express, order before 11am Mon to Fri1 to 2 business daysShipping £9.95
Express, free shipping from a £100 order1 to 2 business daysFree shipping

Orders placed on Saturday or Sunday go out on the following Monday. Named day and delayed deliveries are not offered, and Wahy does not ship to PO Box, BFPO, APO or FPO addresses. Some UK postcodes are excluded from next day and Saturday delivery, among them the Shetland (ZE), Kirkwall (KW) and Isle of Man (IM) areas, the Outer Hebrides and parts of Perth, Inverness and Aberdeenshire.

Delivery outside the UK

The site's country selector offers, among others, Australia, Austria, Belgium, Canada, the Czech Republic, Denmark, Finland, France, Germany, Hong Kong, Ireland, Israel, Italy, Japan, Malaysia, the Netherlands, New Zealand, Norway, Poland, Portugal, Singapore, South Korea, Spain, Sweden, Switzerland, the United Arab Emirates and the United States. The delivery page does not print a price per country, so the checkout shows the figure for your address. If your country is missing, the shop asks you to contact it.

Two rules matter abroad. First, Wahy does not ship cordials or other liquids internationally. Second, import duties and taxes may apply on delivery outside the UK, you pay them, and the shop cannot predict the amount. The page suggests asking your local customs office before you order.

Returns and refunds

Wahy accepts returns of unwanted items within 14 days of delivery, for any reason, except personalised or customised products. The packaging has to be unopened, seals unbroken and the goods in their original condition. Email [email protected] with the order number, the items and the reason, and say whether you will post the goods or bring them to the London store at 103 Railway Arches, Cannon Street Road. The delivery charge of the original order is not refunded, and you pay the postage for sending items back. Refunds are processed within five working days after the goods arrive.

For items damaged in transit, incorrect or defective, returns are free. Email [email protected] within 14 days of delivery with photos and the problem. You receive an RMA number and a return label or in-store details. You can pick a replacement or a refund, and the replacement is dispatched within five working days of receipt. If the whole order comes back, the delivery charge is refunded as well.

Cashback

Open the Wahy London page at daily cashback, press the shop button and place your order in the same visit. The cashback rate (5%) is shown there. In your free account the reward appears as open and becomes confirmed after the shop has approved the order. A returned item is deducted from the cashback.

Practical tips

  • Place express orders before 11am on a weekday, otherwise the order moves to the next working day.
  • If you live abroad, check customs rules for food products before ordering.
  • Do not open sealed jars or boxes until you know you are keeping them, since unopened packaging is a condition for an unwanted item return.

As of October 2026.

Frequently asked questions

How much is delivery at Wahy London?
Standard delivery in the UK costs £5.95 shipping and express delivery costs £9.95 shipping. Orders of £100 or more get free express shipping.
How long does delivery take?
Standard delivery takes 3 to 5 business days. Express delivery for orders placed before 11am, Monday to Friday, takes 1 to 2 business days.
Does Wahy London deliver outside the UK?
The site offers a country selector with countries such as Germany, France, Canada, Australia and the United States. If your country is not shown, contact the shop.
Does the shop ship liquids abroad?
No. Wahy says it does not ship cordials or other liquids internationally.
Do I pay customs or import duties?
For delivery outside the UK, import duties and taxes can apply. The buyer pays them and the shop cannot predict the amount, so check with your local customs office.
How long do I have to return an item?
14 days from delivery for unwanted items, for any reason, if the packaging is unopened and the goods are in original condition. Personalised items are excluded.
Who pays for return postage?
You do for unwanted items, and the original delivery charge is not refunded. Returns of damaged, incorrect or defective items are free.
How long does a refund take?
Wahy processes the refund within five working days after it receives the returned goods.
How can I contact Wahy London?
Use the contact page, [email protected] for returns of unwanted items, or [email protected] for damaged, incorrect or defective goods.
Are there vouchers or discount codes?
Current offers are listed on the Wahy London page at daily cashback, which we check every day.
How does the cashback work?
Click through from the shop page at daily cashback and order as usual. The reward is open first and confirmed later. A return deducts it, and a code from another site can cost you the cashback.