Shopping at Tinacustom: worldwide shipping, handmade delivery times and returns
Tinacustom sells made-to-order women's shoes, from ankle boots and pumps to sandals and knee-high boots, with a plus-size range. The shop posts to almost every country, which makes the shipping times the part worth reading before you pay. Below are the delivery, return and refund terms as the shop states them.
Where Tinacustom ships
The shipping page says the shop sends worldwide to nearly every country, covering North and South America, Europe, Asia, Africa and Oceania. When you open the site it asks you to choose your shipping country. The shop points out that it can only ship the order to addresses inside the country you chose, so pick the one where the parcel will be received.
Carriers named by the shop are DHL, UPS, FedEx, USPS, EMS, 4PX and Yun Express, among others. Tinacustom selects the route for each order. If you have a special requirement, customer service can arrange it.
How long it takes
The shoes are handmade to order. Preparing them takes 3 to 5 days, and after that they spend 10 to 20 days on the way, depending on the country. The shop gives 2 to 3 weeks as the average time in transit. Plan for the whole span, because this is not a next-week order.
Shipping costs
Shipping is free to some countries, and others pay a small fee. The shop gives no fixed table. The exact shipping amount appears when you pay, so check it at that step. Whether import charges apply in your country is something to clarify with customer service before ordering.
Returns and refunds
You can return, refund or exchange items within 30 days of receiving them, and you do not have to give a reason. The shoes have to be unused, in the original packaging and kept as new. Returns are refused when the 30 days have passed or when the item was washed, worn, used, had its tag removed or was misused.
Start by emailing customer service to receive a return label, which also carries the return address. According to the shop, Tinacustom pays all return shipping and charges no restocking fee. The refund goes to your payment account. You may use it as credit for a new order or withdraw it to the original account or card, and the shop says it is completed within 7 days after the return package is delivered.
| At a glance | Tinacustom |
|---|---|
| Shipping area | Worldwide to nearly every country |
| Production time | 3 to 5 days, made to order |
| Transit time | 10 to 20 days, about 2 to 3 weeks on average |
| Shipping fee | Free to some countries, shown at checkout for others |
| Returns | 30 days, return shipping paid by the shop |
Cashback with daily cashback
Go to the Tinacustom page at daily cashback first. Current offers and shipping promotions for the shop are listed there and we check them daily, and the rate appears as up to 6%. Press the button, choose your shipping country on the shop and pay in the same session. The amount shows in your free account as open and turns confirmed after Tinacustom has reported the order. A refund or return removes the cashback for that item. A code from a different site can replace the tracking and cost you the cashback.
Before you pay
- Choose the country carefully, since the order can only go to an address there.
- Keep the full 5 weeks in mind if the shoes are for a date.
- Do not wear the shoes outdoors before you are sure, because used items are not accepted back.
Contact: [email protected]. As of October 2026.