SmartWings: free worldwide shipping, production time and the custom-order rules
SmartWings makes motorised blinds and shades to measure and sells them from Austin, Texas. Because almost every product is cut to your window, delivery and returns work differently from a normal shop. The shop says it ships worldwide at no charge, but the real wait is production time plus transit. Here is what the delivery, return and payment pages say.
Free shipping worldwide
SmartWings offers free shipping to the US and worldwide with UPS, FedEx and DHL Express, with no minimum order. After processing and leaving the warehouse, items typically take 3 to 18 business days to reach their destination. Shipping times count from the shipping date, not the order date, and customs clearance or an invalid address can make them longer. The order page says taxes and shipping are calculated at checkout.
Production time comes first
Each shade is customised once you buy, so production and packaging may take 1 to 10 business days. The warehouse works Monday to Saturday during business hours, holidays excluded. Total delivery time is processing plus shipping, and the processing part depends on what you order. A shipment confirmation email with a tracking number follows when the parcel leaves.
Exceptions that stay in the US
Select oversized shades, including certain Outdoor Shades and Roller Shades such as Aventus and Bouvardia, are produced and shipped locally and are available for delivery within the United States only. They travel by Estes Freight, with an estimated transit of 5 to 7 business days. For US customers, fabric samples and select accessories ship from the US warehouse by UPS in an estimated 3 to 5 business days. Do not give a PO box as address: UPS does not deliver there, and the order would go by USPS in about 8 to 11 business days.
Cancelling and missing parcels
If you contact the shop promptly after buying, it can cancel the order and refund you in full. Orders are custom made, so once production has started they can no longer be cancelled. If tracking shows delivered but nothing arrived, contact the carrier first, because the shop has no control once the parcel is with them. If the problem stays, write to [email protected] or call +1 877-762-7861.
Returns
Contact the shop within 30 days of the shipping date if you are unhappy. Configure-to-order, personalised or otherwise customised products cannot be returned for refund or exchange under any circumstances unless they arrive defective. Standard products that are not customised can be returned only if unopened and in original packaging. Once the return is approved, send a screenshot of your order and ship the product back to the SmartWings warehouse within 15 days, with all packaging, accessories, manuals and documents. You are responsible for loss or damage in transit, and a 15% restocking fee may apply to opened accessories.
| At a glance | SmartWings |
|---|---|
| Shipping | Free shipping worldwide, no minimum |
| Production | 1 to 10 business days |
| Transit | 3 to 18 business days |
| Returns | Contact within 30 days, custom items excluded |
| Warranty | 3 years on motors and controls |
Payment and warranty
The shop accepts PayPal and Venmo, cards through Shopify Payments including American Express, Visa and Mastercard, Apple Pay, Google Pay and Shop Pay. Eligible customers can split a purchase with Shop Pay Installments or Affirm, subject to an eligibility check. Smart blinds and shades come with a 3-year warranty on motors and controls.
Using cashback
Open the SmartWings page at daily cashback for the current rate (0.5%), the offers and the date we last checked them. Press the shop button, then order as usual. The cashback shows as open in your free account and becomes confirmed once SmartWings has reported the order. Returned items are deducted.
Practical tips
- Measure twice before ordering, because a made-to-measure shade cannot be returned for refund.
- If colour matters, look at the fabric samples the shop sells before you order a full shade.
- Finish the order in one visit and pause your ad blocker on the shop, as either can break the click.
As of October 2026.